Sonic Drive-In — Restaurant in Durango

Awesome, fast, friendly, employes know what the customer basic needs w/ ordering making the visit all around a great experience all of the time no need 4:waiting around 4 none sense cuz they 4got napkins like most fast- food/drive-thru dining . Sonic is the real thing when it comes 2 fast-food/drive-thru choice of eats. All other fast-food joints should copy n paste the way its done @ sonic nd apply it 2 thier place of work! I bet thier reviews will improve instantly n very much improve. Thier no such thing as 100% / Perfect but thier is very close that is hard 2 find. Think simple pay attention, try 2 have patience w/ difficult situations, I know it's hard 4 most but B KIND, SMILE, its contagious, love ur position nd n e repeat customers will instantly have a smile nd b kind right back 2 U during the next visit ! Why? Cuz from my experience w/ my sonic experience that 1 employee kindness n smile put a smile on my face n changed my negative mindset 2 b positive I followed suit n treated others the same thinking what a different world it could b if everyone tried 2 b nice 2 others n all employees were as kind as the young lady @ sonic. Thanks 2 the young lady @sonic Im not going 2 let that grouchy older employee'S rudeness ruin my day n e more. Nobody will have nothing nice 2 say about those miserable employees or place of businesses, taking out thier issues on paying customers SONIC KNOWS HOW 2...

I love how they are very speedy at getting your order out. I have used drive through and also sat at a both and still my order is handled with exceptional timing. Lately, due to our battle with a pandemic and the rise of technology being utilized to limit exposure, I've started using the Sonic App. I love the convenience is and also speed. Through the app i have on several times made it through in less than 4 mins. Here is my reason for 4 star and not 5 star, because a few times i had questions regarding this app management would respond saying they don't know anything about the app. I dont believe management should allow any information such as how to properly use or operate their app. Also there several things missing on the app, i know it a tech issue, but several times i have called this location to see if they could add or substitute with anyone like amount item, again management would reply they don't know anything about the app. So far, only one person in management know some because u was given this response "im sorry, but the only person who would know anything about the app isnt here." I will say good food handling and speed at delivery. Bad management for not properly represented all areas of their company or even poor customer communications skills in explain why or how i can take next step to getting this looked at or...

The carhops are always amazing and really nice but our food has been messed up every single time we have gone in multipletimes. We pay for extra cheese, jalapenos, and onion on our tots. Seems easy but it's always forgotten, I'm allergic to raw tomatoes and we always ask for no tomatoes on our cheeseburger and that never seems to happen. We have had food forgot and had to wait for 30 minutes. This is not a very time friendly place especially when there is no cars there is no reason to be waiting for an hour and 15 mins for a regular cheeseburger with no tomatoes. The only reason we even come back is because my 7 year old likes the ice cream they have. If there was any other place with a variety we would no longer come here. Honestly I wouldn't rate it any stars if that was an option. So I dont know what's going on in the kitchen but sonic you need new kitchen staff for sure. Oh and your staff needs 5o learn basic menu items they couldn't even make a French vanilla sweet tea. One of your amazing carhops had to go in and try to make it himself (it was still wrong but the thought is what counted on this specific visit when we waited for over an hour and our full meal got cold because we eat as a family and not...