Subway — Restaurant in Durant

Horrible experience. There isn’t ANY customer service, whatsoever. You really can’t expect much though. They’re overworked and underpaid. With that being said, Subway is in the Sandwich/Food Service industry. As such, there’s a minimum level of expectations when it comes to a Philly Cheesesteak. 1st of all, does it need to be said that needs to be warm and possibly have Mayo on the bread, grilled onions and bell peppers, melted cheese? As described on the menu? For a $17 dollar meal and 20 minute wait, Subway should do better. I must add, calling back to ask about why the meat was cold was a challenge… whoever answered must need some training as if there’s more than one way to make a Philly cheesesteak? I was then asked to bring the sandwich back to get a refund. Wasting more of time on a hungry man’s belly. It was even more ridiculous to be asked if I wanted to refund a whole meal or just a sandwich, as if I would keep the drink and the chips on their own. They will probably have another brand new menu if I ever come back. WB next door had my food nice and warm in 10 minutes. Save your time and money. For future reference, there’s a picture of a PERFECT Philly Cheesesteak. Cooked...

Ordered an Italian BMT and Veggie Delite from the "New and Improved" Subway on 8/31/2021 at the Main St location in Durant, OK. The BMT was literally floating in Mayonnaise and did not have the cheese we ordered(we ordered it on the app), instead it was shredded cheese. The sandwich was so soggy from Mayo it had to be thrown out. The Veggie Delite was as ordered but it too was drenched in sweet onion sauce. We will never use this location again, this was the third and final time we have received poorly prepared sandwiches, for what we paid for 2 sandwiches, drinks and chips we could have gone across the street to Chili's for the 2 for $22 dinners. This Subway location needs to retrain employees and possibly replace the manager. If I could give it less than 1 star, I would. The best part about the meal was the plastic bag, we could stuff the soggy sandwiches in it and pitch it. There is nothing new or improved at this location, it's gone downhill every...

Got in the store at 8:36 there were 2 employees guy told us it was his first day so we were patient of course. The female working there didn’t help him figure out sandwiches what went on them etc. We were having to tell him what to put on them. He toasted one sandwich and left it sitting while he made the other. He ended up putting red wine vinegar on the wrong sandwich. So he had to completely remake it. Toasted sandwich was still just hanging out getting cold. Girl finally came out from the back to restock the cooler. Sees him struggling and doesn’t offer him help. Another customer walks in and she asks how she can help him. Not impressed. Sandwich is cold. Minimum ingredients put on the sandwich and took us 30 minutes to get 2 sandwiches made. ALSO he used the avacado scoop to spread the avacado out AFTER he put it on top of the cheese instead of on the bread. And he didn’t heat up chicken for the Mexicali before putting it on there. Won’t go back to...