Chick-fil-A Broadway & Dartmouth — Restaurant in Englewood

Very disappointed by my recent experience. I’ve been a big fan of Chick-Fil-A for decades, unfortunately my recent experience didn’t live up to the brand’s usually high standards. I went through the drive through and placed a simple order - one 12 count of nuggets and one 12 count of grilled nuggets. The employee working in the drive through was very nice and processed my order quickly. I was the only car in the drive through at the time, so I made it to the window and proceeded to wait for a significant amount of time for my order. Eventually, several other cars started to pile up behind me due to the lengthy amount of time my order was taking. The employee at the window asked if I could pull around and they would bring me my order, which I gladly obliged. Once parking in a spot in front of the building, I proceeded to wait another 11 minutes and watched dozens of cars receive their orders. After a significant amount of time, an employee came out with a bag and asked if this was my order. Unfortunately, it was for the car next to me who had pulled up from the drive through several minutes after me, despite containing the items I ordered (in addition to several other items). At this point, I was frustrated and walked in to speak with an employee about my order status. Upon walking in I was greeted by who turned out to be the manager on duty. I told him the situation and he began looking into the status of my order. He then came back and told me that the grilled nuggets I had ordered were taking some extra time because they were making them fresh, so it would be a few extra minutes. Unfortunately, I knew this not to be true as the employee who brought the order out to the car next to me said the order contained grilled nuggets. Further more, person directly next to me received their mobile order, which contained grilled nuggets. At this point, I told the manger I wanted a refund and to leave. He promptly refunded my order and miraculously was able to produce my food as well, despite the fact that he told me it would be a few extra minutes only moments before. This location has a lot of potential, but is clearly lacking leadership and training. Had they simply owned up to their simple mistake, been honest about forgetting my order, and made it right I wouldn’t have been so disappointed with my experience. Unfortunately, no one was willing to own up to their mistake, although the manager did refund my order upon my request. I hope that the franchisee and regional management sees this review so that they can invest time and training into the employees at this location. I love the Chick-Fil-A brand and want to receive the same great experience no matter what...

I am a fan of Chic-fil-a in general. I like what they stand for and the quality of food and service that they offer. Unfortunately, you can find with an owner-operator franchise there can be issues in consistency. This location is one of those with inconsistency. I will give this to them that there staff does have really good customer service as they are very friendly and caring. As for their overall service though it is hit and miss. If you are even close to being in a hurry do not attempt to make it to this location as they will either get you in fast or you will be stuck in a living never ending hell. There is no in-between.

I like to patron Chic-fil-a in the mornings when I'm in an hurry as they offer a pretty good line up for breakfast items, but with the inconsistency in overall service you could be there for 10-15 minutes waiting. Now I know that is not a great deal of time in the overall scheme of things, but when you are seeking fast food this is crazy long when you are typically in a hurry.

Every morning I get the same thing. The #7 which is the chicken egg bagel sandwich with hash browns and orange juice. You'd think that being in the Denver metro in the morning that they would have these ready to go along with any other breakfast product. You'd be wrong and find yourself wondering why it is taking so long. Today's visit was my last to this location as it took so long I literally had to leave without my order in hand. I arrived at 7:19am and at 7:31am I had no choice to leave or be late for work. I work literally one block away so I know how long it takes to get there. So my breakfast today is an $8 orange juice as that is the only product that the were able to deliver.

I know each day will be different and that fast food is still fast food and takes time to prepare, but from observation (and being late twice due to inconsistency) it would seem that this relatively new location has a lot to work out for meeting service standards.

I won't say that I won't ever patron Chic-fil-a over this issue and last failure of service as I still like the company overall and what they stand for. I just won't be visiting this location moving forward. You've...

Quality of food seems to be consistent so I won't lower their rating with lower than average. We have moved from Atlanta area so very familiar with the brand. Have been disappointed with some customer service issues. My son loves the place so he consistently goes through the drive thru. I've had him bring me back things a couple times. Twice they've forgotten food. Twice I have gotten the same story that they'll educate regarding verifying what is placed in the bag. As I see in other reviews the same complaints are happening with poor regard to other people's time and how they handle this situation. In both instances, I have called to inform them I did not receive food that was listed on the receipt. I understand they have an inability to give a refund. Today got me angry as the response from their onsite manager was flippant with the time and inconvenience it would be to drive back and get the missing items. I was told if I drove back they'd give me my missing food and that was all--that's our policy. Really? You'll give me what I paid for and that's it for my inconvenience from your mistake. How noble of you. His other option was to mail me certificates for later use. Great. Thanks but we went there cause we are hungry now. After clarifying 3 times to the him that that's all I would get for MY time caused by THEIR mistake, his response was consistently that's our policy. After asking the owner's name, he put me through to their regional/district manager. She informed me had I driven back I would have been compensated for my time. That would have been great if I would have had the time to do so. Looking at past posts they haven't before and he was consistent with "that's our policy". She also informed me he is new and that it's a training issue. You have far to go with how he needs to handle mistakes in a respectful way to the customer. I know always double check the bag before pulling out. My son honestly thought he saw everything. I understand mistakes happen, but it's not the mistake made, it's how you rectify it...