Cafe Rio Fresh Modern Mexican — Restaurant in Enterprise

It is a very disgusting place, the employees do not have personal hygiene, and do not follow the sanitation standards in food handling. An employee came out to clean the bathrooms, and the rag with which he cleaned the bathrooms, he only threw it into the sink that is in the kitchen area. The uniforms were filthy, an employee was picking his nose while cooking, because they don't wear gloves, and they don't wash their hands between activities. They go to the register and return to cook without washing their hands. Doors, windows, tables and floors, everything in the lobby is disgusting. The kitchen equipment, which is in full view of the consumers, looks extremely dirty, from ceiling to floor, it has not been cleaned for months. The food looks unhealthy, the guacamole is black, everything around is filthy, in fact the rice tasted bad. (I hope my family doesn't get sick) I seriously wonder if your employees and the manager have a health card, and if they have paid attention to food handling training. CAFÉ RÍO in all the negative comments that have been written to you, you say that "the comments are taken seriously..." honestly it doesn't seem like it because there are comments that talk about how unhealthy and insane the place has been...

I recently visited Cafe Rio at Town Square and had an extremely disappointing experience due to the poor customer service provided by an employee named Amber. When we arrived, Amber informed us that it would be a long wait before she could take our order because she had a large order to prepare. However, she only prepped one item before finally attending to us.

Amber's attitude was condescending, as she seemed to think she could read our minds about what we wanted, and her frustration was evident. She made faces and mumbled when I explained my order, and I had to repeat myself multiple times before she understood what I wanted. Despite my clear instructions, she charged me for the most expensive item on the menu when I only wanted three individual items.

Amber's behavior was completely unprofessional and made the entire experience unpleasant. Other employees seemed aware of her behavior but did not intervene or offer assistance.

Overall, this was one of the worst customer service experiences I've had, and I hope Cafe Rio at Town Square takes steps to ensure that their employees provide better service...

Edit* Following my review I was contacted by the day shift manager, who informed me that their lettuce it cleaned up to standards, and offered to give us a free meal to give their restaurant a second chance. We came back during the day shift to see if there was a difference, but we were frustrated with how the staff still didn’t know what a “vegetarian tostada” was, trying to over charge for double beans and rice. On a subsequent visit during the night shift, I also saw an employee dump trash onto the ground when throwing out the garbage into the dumpster completely haphazardly. We’re not coming back. *

We love cafe rio, but as we were eating there as usual, my husband found a live BIG BLACK SPIDER in his lettuce!!!!!!!! When we tried to call it to their attention, they just said “we’ll, we wash our lettuce” as if implying it wasn’t uncommon to find live insects in their food??? They then took the fork with the CRAWLING SPIDER and casually threw it in the trash (before we thought to take a photo). As we pressed them on the outrageousness of this situation, they offered to remake our...