MOD Pizza — Restaurant in Euless

TERRIBLE SERVICE My first issue started with trying to place the order online. I wanted it ready to go when i got there since i don't live in the area and was headed home. I wanted a 1/2 and half pizza. I wasn't able to do that online. So I called in to the local number and I reached someone that apparently was not inside of the store and she also was not able to order a 1/2 and half pizza. She told me I had to go inside the store. This was disappointing. Im quite surpised the system they use doesn't allow that.

When I showed up, there was "one" customer ahead of me. Family of 4 on 1 ticket as they paid together. Only one table was seated with 2 customers. They were eating alteady. I ordered what I wanted, which was a 1/2 dillon and half domonic based upon the recipes that they have listed on the menu when you walk in. I asked for no additions, no subtractions. Just as is. I paid for my food and went to my car to wait. I went back in and got my pizza and get home only to find no meat on the Dominic side.

I've never had this issue at the other location i frequent. Half and half has been right each time. I called in and explained the issue and that i didn't live near the restaurant so it wasnt within reason to return.

Immediately met with what's the name on the ticket. He asked if it was doordash. I told him no i was the customer in the store and there's no name listed on my receipt but i see an order number. He said i can't refund you if there's no way to find the ticket. I told him i wasn't looking to get a refund.

He asked me so what are you calling for?

Well to request that you ask your team to double check that all ingredients are on the pizza before going in the oven also an apology for the error would be nice.

He proceeds to tell me well it sometimes happens during a rush. I said nope there was no rush. I saw one guy making what appeared to be online orders because he grabbed 3 tickets and started making pizzas but it was a different guy that made the pizzas for the family of 4 and he then made mine. So because he couldn't argue that point he then tells me i shouldve walked the line to make sure i told the guy what i wanted. I said why would i do that when these are pre set recipes created by the owners of your company?? That defeats the purpose of having a menu instead of just saying create your own. I didn't ask for any adjustments just half and half so I'm not understanding your argument here. This guy clearly annoyed sits the phone down. Im on the line saying hello? Hello?? I can hear him talking to someone in the background. A customer or employee. I guess he hoped i would just hang up and I did not but he did. YEP HE HUNG UP ON ME i called right back in and the person that answered, I said are you the manager and he said no. He set the phone down and I heard him say these exact words. Its the lady you just hung up on. He gets back on the line saying. Oh, we must have gotten disconnected. I said, so there's not going to be any accountability from you. And he said, well, I'll speak to my team but you just need to walk the line. And I said again OK so zero accountability got it. I calmly said Thank you for your time and have a good evening. I did not once raise my voice at this man. I was very calm and cool the whole time as if i had only called to ask what time they closed. Yhe situation was not that serious but I was appalled by his reaction towards me over a simple mistake. What's so difficult about saying, Hey, sorry about that. Yeah, I'll speak my team to just double check and I would not have been so offended if he would have also added next time ask to see your pizza as well before you leave for even more protection, something along those lines but NO i was immediately met with THIS IS YOUR FAULT and you're wasting my time. It's unfortunate that some people get promoted or hired as manager when they have zero customer service skills. And unfortunately, I didn't even think about asking for anyone's name till I was off the phone but I've reported...

This was my first time visiting MOD Pizza last night. It will be my only time I visit this location.

The staff are not good here at all. The main person making pizzas is incredibly slow. So slow in fact that the customer behind us left because they were tired of waiting.

Besides the fact, the girl making the pizzas was extremely slow, I witnessed on multiplications the bottom of her shirt rubbing across the pizza of the customers in front of us.

While she was trying to give the impression that she was using proper food preparation etiquette, she in fact was not.

It was quite puzzling to me to watch her put clean gloves on to prepare somebody’s pizza, then watch her after she had taken those gloves off to touch the same pizza with her hand not gloved to place the order slip that she had written (also ungloved) under the edge of the customer’s pizza before taking it to the area to have it cooked. She did this repeatedly with the customers in front of us.

Once she started working on making the pizzas we ordered, I went and sat in a booth because I could not stand to witness all of the poor food handling that was going on and then to eat it.

I recommend to the manager that he find out who worked Friday evening and give them some training on proper food handling. I would’ve discussed it with a manager when I was there but it was quite clear there was nobody there in charge.

I worked at two different pizza places when I was a teenager and once in my early 20s. I would’ve been fired if I had ever handled a customers food the way I witnessed last night.

I am sad to say I do not recommend this place to anybody. I will visit MOD Pizza again but it will not be...

So sad that this place was so disappointing. We’ve been here many times and understand how they work—making a bunch of custom pizzas isn’t an instant process. But the sheer amount of time it took to get our food was mind-boggling. They had a line of 10 people and had one person making pizzas at 6:30. They were very slow at it. There were several other employees around, including the manager. When asked if another person could come to help the pizza maker, he was defensive and explained that there was no one else to help. Another person started making pizzas after that, but the line remained glacially slow.

We honestly should have left when we realized how slow things would be. Several others did, including people who ordered on the app and we overheard getting into a loud argument with the manager about wait times. After waiting in line for forty-five minutes, however, it came to be our turn. We did ask that they take their secondary pizza maker (who was apparently doing to go orders) and ask them to work on our pizzas. They did work on our pizzas, and at some point the manager came over and worked as well. It was clear they were not happy with our request.

Fortunately the pizzas were good. Even so, I won’t be going back to this place any time soon, which is a loss because it’s one of the few places my gluten-free husband can get...