Pie Five Pizza — Restaurant in Euless

Take an extra few minutes and drive to the Southlake location. I have been to the Euless location three times and each time it gets worse. The place is dirty and the employees stand around as if there is not a thing to do. The manager has no control of the place and does not care. I will not go in there again. I placed an on-line order which per the computer was to be ready at 8:11pm. Upon my arrival at 8:24pm my order was not ready nor could they find it. Keep in mind there were 3 tables occupied in the store, one about to leave and no one in line except for the man waiting 5 minutes in front of me to ask for a to-go box while they ignored him. When I told "the manager" about my to-go order they repeated it in the form of a question and went looking for the order all while the order was sitting next to the cash register with my name in bold CAPS. I just watched. I asked "the manager" what the purpose of an on-line order was if it wasn't going to be ready when it's supposed to be. She repeated three times "I understand ma'am". Then one of her employees proceeded to tell me they didn't know it was my order which made no sense to me at all. I just said okay. After yet another employee was making my last pizza I asked if he put magic dust and peppers and he said "oh you want magic dust"? I said well it's on the order right there and he raised his hands and said "I didn't see no order". The manager (that can't speak) picked up the ticket and finally started reading it only to discover all the pizzas wanted magic dust and had to take them back out of the bag. I told her this is really just quite shocking to me. The only reason why I knew she was the manager is I asked her and she said yes and with a stunned looked I said "really?" I'm not sure where her training came from but if she can't function how do you think employees will be able to. This place needs to be reevaluated by the owner and upper management. The pizza is not bad but the customer service and atmosphere are going to send people right out the door. Just read...

Absolutely awful service. Every employee failed to acknowledge our presence for at least 2-3 minutes and we were the only customers in line. When someone did take our order they were unfriendly and unhappy. As they were custom building our pizzas, toppings were getting cross-contaminated and falling into other containers. I asked 3 times if the basil drizzle contained any dairy (I'm severely allergic and I'm also vegan), I was told "No, it's just basil and olive oil", but when they put it on my pizza it looked milky and had white crumbles in it. I looked on their website for nutritional information and found that the basil drizzle does in fact contain cheese even though I was told 3 times that it doesn't. They remade the pizza for me without the basil drizzle and while I was eating it, I found 2 pieces of some kind of meat. I ordered the margarita pizza without cheese and it shouldn't have had any meat on it, but I'm sure it happened from toppings getting passed to different containers from messy hands or toppings falling off of pizzas as they were making them. No one in the store cared what so ever and when I politely raised my complaints about the cheese and meat pieces, they only rolled their eyes and got really bad attitude. One person was somewhat apologetic, and offered a refund of my pizza (of which I only ate 2 pieces... stopped eating when I found the meat). Also, the survey at the bottom of the receipt directs you to the corporate website and then you need to select the location, but when you click on Eules, it brings you to a different location, not Eules. I wouldn't recommend this Pie Five location to anyone. Maybe another location is better, but...

I've been coming to this location since it was first opened and until my last 2 or 3 visits it was always a pleasant experience. Apparently the new General Manager (which I received an email about a month or two ago along with a free pizza) has caused this place to turn for the worst. My most recent visit on 9/10, I was using a coupon for a buy one get one free pizza via delivery since I receive a coupon for it via email about once a month and finally decided to give the new "delivery" service a try. 5 minutes after placing my order via the circle of crust app, the manager calls me to tell me "we don't got no delivery drivers, can you come pick up your order?". Ok, I live 2 miles away so I came to pick it. At 6 pm on a Sunday night there were 3 visible employees working and only one was actually making a pizza despite a line of about 12 people that walked in mostly together shortly after I arrived. One of the three employees immediately left to go pick up more to-go boxes so then they had only 2 people there. Luckily, my order was mostly ready when I arrived because those people probably each waited 30 minutes for a pizza. My pizza was supposed to have numerous added toppings which was printed nicely on the receipt they gave me but when I got home not one single topping I asked for was on my pizza. On top of that, I was charged the $4.00 delivery fee despite having to come pick up the order myself. The only reason I will return to this store is to redeem the free pizza I was sent for this new, incompetent General...