Frank And Nicks — Restaurant in Everett

I am really torn on this place. On the one hand the dry rub wings are delicious. Particularly if you request extra crispy. The pizza can be tasty (huge slices) and fries are seasoned well. Soda cups seem small to me. It's in a casino and you can pay with reward points which is nice. On the other hand I once ordered the potato and egg panini and later that night I was sick as a dog. Can I say it was caused by the slightly runny egg sandwich they gave me? No. But the timing certainly left me wondering. It was a mushy consistency, it wasn't tasty, and I'll never order it again. My opinion is the staff is either quite friendly or extremely rude and unpleasant. I once had a worker yell at me when I asked if food sitting on the counter was my order. He said we will call you when your order is ready. Turns out after a very long wait and help from another cashier it was indeed my order -- just sitting there. They had labeled it with the wrong order number. There appears to have been a change in staff in recent months, which seemingly has made things better. Why work at a restaurant if you don't like dealing with people? The guy I am talking about knows who he is. I haven't seen him there recently. There is another guy who works the counter who once made me pay cash even though he could see I had reward points. I paid with an Encore Boston Harbor gift card and paid the rest with reward points, which likely complicated things. When I went to player's club to inquire they said I shouldn't have been charged cash at all since I had the points and they credited my players account with more points (still out the cash I was wrongfully forced to pay). I get that this was likely a systems issue, but the guy with the attitude couldn't have cared less. No "I'm sorry, I'll look into the issue" or "that's strange because I can clearly see you have points." Just a look of "I really don't care, pay cash or get out of my line." In fairness, next time I visited he was nicer. But consistency is key. I have also been there for the casino promotions where they run out of the promotional sandwich and I was there once when they suddenly announced they had run out of bread. It's fine. It is what it is, but how about putting up a sign so people don't wait in a long line to only get to the counter and be told what menu items you are out of. Crossing things off the overhead menu display would be even better. All in all I likely will still return here because sometimes it can be great. I encourage you to give it at least one visit and make your own decision. But avoid the potato and egg panini. There are enough other menu items to not take...

Pizza is great! You get two choices of cheese or pepperoni and cheese they put fresh pieces of basil on it

I’ve had the steak bomb, and it’s packed with a lot of steak in the bread is a fresh Italian sub

I also get the gelato a lot which I really enjoy

Don’t listen to the haters on here people complain about stuff just because you have to stay in there and wait for the food that’s called good service

Also, the food is fresh and it’s not gonna be delivered within 30 seconds. It’s not a McDonald’s lol.

The people in that plays work really hard and the entire staff is great and I go there all the time the big, huge guy that’s really nice he often does the register and then the other lady on the register and there’s another middle aged Italian guy they guy that makes the pizza is absolutely phenomenal and works really hard

That staff is fantastic and anyone complaining about it why don’t you go work there and tell me how you do after you see thousands of customers

The food is great and the staff works really hard and don’t listen to these reviews and anyone who wants to be negative and hating because the quality of food is really good here and the pizza is really really good!

I’ve been going to this place since it open and I would go here over Shake shack 95% of the time unless I want a burger. The shake shack staff works really really hard as well and they do a great job.

I love this casino, and they accommodate and try to provide great options and if all of the haters on here we’re nice, the world will be a much...

This review is specific to pizza.

Frank & Nick's has the ability to be one of the best NY style pizza establishments inside the 495 loop. I got a half cheese half roni and it was great, with the ability to be amazing. The dough had a fantastic chew, the sauce was great, and they used the right cheese to have a perfect melty slice.

I'm a snob when it comes to pizza so this is a stellar review though it sounds reserved.

My criticisms:

Salt: the dough was salted wonderfully and was delicious on its own (as it should be). The sauce was far too salty so a cheese slice was okay but a Roni slice could be off-putting to some. This is an easy fix.

Cook time/temp: My pie was crispy but on the lighter side. It would've benefitted from a few more minutes in the oven but I think the actual issue was the oven wasn't hot enough. If it was cooked at the right temperature then the pie wouldn't have flop and the pepperoni would've cupped with a crispy fried rim. Again an easy fix.

I hope this place is still around for the next time I lose my shirt at the...