Jersey Mike's Subs — Restaurant in Fairburn

I work at a warehouse in fairburn,I put in an online order at 6:30pm to be picked up at 8:14 to have time to pick my food up during lunch break. The Establishments Hours Are 10am-9pm. At 8:20 I arrived to locked doors and 2 employees cleaning saying they are closed and completely ignoring and going into the back of the restaurant to not be seen or hear me knocking on the door. My order had 3 sandwiches and I could see my food in the pick up area through the glass. After knocking on the door for 20 mins and calling 5 times (I only wasted the time and effort because I paid already and it was too late to order anything else for my 30 min break, AND I WAS STARVING). An employee finally walked to the food to ask my name, I had to yell from outside 3 times for him to FINALLY bring my food. Because of this I was late for lunch break, i couldn't eat, AND TO ADD INSULT TO INJURY, ALL 3 OF THE SANDWICHES WERE MADE COMPLETELY INCORRECT!!!!! DEFINITELY WONT BE BACK!!!!!

(The Picture Below Is 1 Of The 3 Sandwiches Made Wrong. Supposed To Be a #9 Club Supreme - Regular

Rosemary Parmesan Bread, Lettuce, Tomatoes, Olive Oil Blend, Oregano, Salt, Bacon, Mayo, Dill Pickles, Spicy Brown Mustard

“toast sandwich with cheese and meat on it, then add topping” NO TOMATOES, OLIVE OIL, OREGENO, SALT,...

I go this Jersey Mike often since moving from New Jersey a year ago. Most of the time this place is a hit and miss especially doing the week during lunch hour. However, today on July 4th the team working the front counter who made my sandwich was exceptional. I arrive around 3:15pm the young lady who took the order had a great joyful attitude and made you feel welcome. The young man who made the sandwich was on a different level. His attention to detail and meticulous approach was exceptional. He took pride in his job and he made the sandwich look amazing and when I got home it taste as good as it look, delicious!!. The last young man responsible from wrapping the sandwich and holding it together did great. Nothing fell off and it was held together nicely. This group of 3 had a great chemistry and took pride in the job. I know this review was a little long but worth noting my experience here today. Great Job working on a holiday, you guys represent Jersey Mike in a positive and honorable way...

I hate that this location is the only one near my job because they are HORRIBLE. If you order delivery, the order WILL BE WRONG and if you order in person, THEY WILL BE RUDE! The two stars is only because one lady (seemed like a manager because she was the ONLY professional or pleasant one I’ve encountered) realized that I didn’t eat pork, so she made them clean the blades before making my sandwich AND that was THE only time I didn’t encounter any problems; otherwise, I would give them ZERO stars if I could. This location needs some serious customer service training ASAP! Or maybe the staff should go work in a call center or something if they don’t want to be facing customers daily, because I don’t want to patronize any business who treats their customers like I’m inconveniencing them! Sandwiches get made with an attitude. You deal with an attitude at the register. From now on, I’ll go across the street to...