Panda Express — Restaurant in Federal Way

Terrible customer service. Walked in 40 minutes to close and ordered 3 plates of double orange chicken and chow mein and was told they couldn’t make the third plate. When we altered the order we were then told they couldn’t do 2 of the plates with orange chicken. We changed it to broccoli beef and teriyaki then the staff making the food had attitude and said they couldn’t do it that it was literally 40 minutes to close. The lady helping us told her “well do you want to tell her it’ll be a long wait or should I” with attitude. They continued to say it would be a 10 minute wait for chow mein and the beef. We were fine with that, just annoyed by the attitude. They then continued to put up more orange chicken and said “more chicken up”. So I proceeded to ask if we could change it back to what we originally wanted. They continued to have attitude as I pointed out that’s originally wanted but they said they were out. I walked out in frustration while my boyfriend stayed inside to pay. When I walked back in, a line formed and they were given no attitude, and the First Lady that puts together the sides was not wearing gloves while she scooped up food into the plates and bowls for other customers. I’ve been here before and this was the worse service I’ve ever had. I also work in customer service and understand when it’s late, you don’t want to do anything. But when you are frustrated like that you do NOT take it out on...

I took my wife and my daughter for lunch. Wednesday. About 1:20 pm. We walk in. To be attended by kenze. The food server. She was holding on my food for quite a bit. Also she make me. Paid first. By the way. She ask for my I'd I'm ok with but. Minutes when by and my order not ready. I saw. She was helping another customer in between. Really fast she took customer to the cashier. Didn't ask him for I'd. I kind like was looking for. If she will ask next customer for I'd But continue to my food wasn't ready till. I ask again. You working with my food.??? Finally she give me. My order. Pretty cold. I did want. To ask for the manager. But my wife she didn't want me to. hope. Owners or. Managers get to see my review. And communicate with the employee. Kenze.

One more bad experience 1-23-2021 4pm I order on line my order supost to be ready at 4:20pm. My order was seating there un completed. I ask one of the Asians girls working there. Where it's my order.? She ignore me. I wait. 10 more minutes. Order still uncompleted. I'm what's going on???? By the way manager seating on her open office😡😡😡😡. Then I ask manager where it's my order.???????. She came with excuse. We waiting on The kung paw. I respond back Kung paw we're there. You guys. Were working on. Order that just came out. So I tell manager that I didn't want the old food usually I spend ...

NEVER EVER EVER EVER leave this Panda Express’ drive thru without checking the accuracy of the order!! NEVER! 1 in 4 times it is WRONG. I wish I was joking, but that’s a very generous estimate of their accuracy. I’d almost say 1 in 3. I remember the first time I went about two years ago, and I drove 20 minutes back to my house and opened one of my boxes to discover no meat, at all! They just forgot the meat for an entire plate. You may ask why I keep going back. Well, my son has ASD, so it’s a great deal of work to get him in and out of his car seat and this is the only semi-close Panda Express with a drive-thru. Also, chicken teriyaki specifically from Panda Express is one of the few foods my son who also has sensory processing disorder will eat. Imagine the surprise when I’ve gotten home multiple time WITHOUT that entree. Just today, made it the 20 minute drive to realize I hadn’t checked my bad and definitely made it home without the chicken teriyaki despite it clearly being on my receipt. Imagine how upset my ASD child was! And it would be nearly an hour round trip to drive there and back AGAIN. Often, it will just be an appetizer, but it’s frequently an entire entree for a bigger plate. And they are never really sorry when you catch it before driving back to your house. They almost act like you might be lying, and that bugs me! In summary, NEVER EVER EVER leave without...