Wendy's — Restaurant in Firestone

Food is standard fast food fare. It irks the heck out of me when they automatically upsell you to a medium or large when you ask specifically for their now $6 "value" meal and don't say anything until you question $2 tax on a $12 order. They used to always ask if you wanted a medium or large as though those were your only choices even though their "value" is priced for small fries & drink. It's not bad enough they raised their $4 meal to $6, a 50% increase but they are obviously trained to upsell any way they can. Simply corporate greed!

Ok here's an update. Went into Wendy's for lunch and again ordered 2 Biggie Bag meals, menu price showed $6 and $7 but meals rang up at $6.40 and $7.40. So... this time no asking or confirming whether or not you want to upsize your order, they just automatically do it without asking or informing the customer. THIS IS STEALING! Manager confirmed this is corporate policy as registers are set to automatically upsell/charge for the medium size rather than the regular size which is the $6/$7 priced meal. The manager refunded me the difference . I called Wendy's corporate and was told the Firestone Wendy's is a franchise not corporate owned and they set their own policies. The agent admitted this was "stealing" and offered a refund through their app. Imagine how many thousands, hundreds of thousands, maybe even millions of customers they do this to nationwide over the course of a day/week/year. $.40 at a crack making billions of their loyal...

Why do you even have Chicken Bacon Ranch sandwiches on the menu?Ordered delivery about a week or so ago for the family. I got the chicken bacon ranch combo, which obviously costs more than the regular chicken sandwich. Anyway, got the food and my chicken bacon ranch sandwich only had mayo and pickles, no cheese or bacon. I called the restaurant and spoke to a manager named Barbara, who said they would refund me or give me a comped meal next time I went in. So... Took the grandkids to get food for dinner tonight (drive thru) and spoke with Barbara about our conversation. She acted like she didn't remember, but went ahead and comped the entire meal. Get home and find that my chicken bacon ranch sandwich only had mayo and lettuce - no cheese or bacon. Not to mention, 2 orders of fries were not included in the combo meals. Barbara seems to be the common denominator here, and it's looking like she didn't receive good training. Big decline at this location over the past...

I tried ordering a #8 sandwich. On their menu, #8 depicts a single patty burger for $7.29. There is no mention of the option to make it a double. When the clerk entered my order, I noticed the price was $8.39. I asked which sandwich she entered, and she said she entered the #8. I ask what KIND of #8. She then admitted to entering the double. I asked if it was company policy to enter the double by default and, remarkably, she said, "Yes." I have nothing against the clerk. I don't exactly expect a person in her position to jeopardize her job by refusing to obey a decietful business tactic, such as this. But trying to pull a fast one on your customers and intentionally attempt to charge them for a burger they definitely DID NOT ORDER, one that is more caloric and more expensive, is contemptuous, to...