Mike & Ronda's The Place West — Restaurant in Flagstaff

I'm always excited to try a new non-chain restaurant, especially when it comes to breakfast. This spot looked great from the pictures and reviews, but sadly, ended up lacking when it came to the food. The restaurant itself is well decorated With vintage signs and tchotchkes. It makes for an inviting, laid back feeling. However, it quickly became apparent that the actual restaurant also had a touch of vintage when we sat down. The booth seat padding was all but completely gone. You could feel the wood cross beams underneath as you slid across. Then there were the backrests that were so loose, when the table behind us was seated, the person plopped down and the backrest slammed against me causing me to spill my drink. Not great. And finally, the bathrooms had seen better days. Signs of water damage and shoddy repairs were apparent. But these things were all secondary and I could live with them.

On to the food. Here is where things started to really fall apart. I ordered the Hangry man breakfast which came with 3 eggs, bacon, hash browns and choice of bread. The eggs were almost inedible. I requested scrambled eggs and they came out so massively overcooked and dry that I can only assume they had been sitting on a griddle for a while. The bacon was thick cut and half was undercooked and soggy while the other half was clearly under a heat lamp way too long and completely dried out. The hash browns and toast were decent and seemed fresh. Maybe this is because I ordered a breakfast item at 12:30 in the afternoon? Whatever the reason, it made for a poor experience. Will I come back again? I would, just to see if this was a fluke or not. The restaurant was about 80% full and others seemed to be enjoying their food which makes me think I may have been the exception and...

So my wife and I ate her a couple of days ago, and I have to say despite the "great reviews" we were extremely disappointed. First off our server "Sara J." provided us with very poor service. Had to stop her twice ro get coffee refilled and for more drinks for my wife, as well she was just flat out rude. She seemed somewhat off put when I needed a few more minutes with the menu, then when she brought our food she returned when both my wife and I were only about 1/3 the way through the meal and in mid bite and asked "you all done? Need to go boxes?" When it was completely obvious we were still eating. Second she never asked how the meal was. My waffle arrived to the table cold and when I was going to point it out to her, I could not get her to stop so I could tell her. The other food seemed bland to taste as well. Other staff that was around did stop at the end of the meal and offer coffee and tea to go for my wife and I, but Sara acted very much like she wanted nothing to do with us. She even dropped the bill off when offering the boxes to go, which made us feel like our business was not truly wanted and we needed to get out of the way for the next person. Our take on the food might be slightly critical related to treatment by waite staff, but a negative environment will make you more critical about the experience as a whole. Will most likely not return next time were...

We were headed on a four day roadtrip and came into town around 7am for n across morning. We were pleased to see this place open and if you read my reviews already you know I love to support local when I can. It’s always great for the community. The parking lot is small, but worth waiting. Service was friendly and welcoming the second we came through the door. The place gives off diner vibes down to the eat at bar. We ordered coffee and waters. We were pleased to see boysenberry syrup as an option for pancakes where most places don’t have it. Yum! I ordered a side of biscuit and gravy because I was getting the meat and eggs meal and our waitress stated the full biscuits and gravy came with two and they’re quite large. She was not joking. I also ordered one pancake to try. I was starving ha ha . My brother ordered the Hangry Man Special. Everything came out so fast and it was all so delicious. I could only eat a portion of the biscuit and pancake because it was so much food. I tried my best though. They have three locations total. Two are in Flagstaff and one down in the valley, Glendale to be exact. Pricing was fair for the amount of food and service great. The location was clean. Biggest issue I see would...