Dave & Buster's Florence — Restaurant in Florence

REVIEW FOR LOUISVILLE LOCATION. NOT SURE WHY FLORENCE CAME UP

I’ve been to D&B 4 times since they have opened. Had dinner twice and then 2 times for drinks and games during the 9-close happy hour. Other than the fried cheese curds, the food both times was really good. Cheese curds were soaked in grease and soggy. Not crispy at all. Didn’t complain since it was day one. Now on to the reason for the 3 stars...

No one seems to be properly trained and everyone has different answers for anything you ask. One of the nights I went with friends for drinks and games we sat at the bar for over 30 minutes and were completely ignored the entire time. It took a lady who was waiting just as long as us to go up to the front desk and ask for a manger and complain before people started getting served. Then when we were finally asked what we wanted, no one knew what the 3,4,5 dolllar drinks were. Then the lady didn’t now how to use the register. Took almost an hour to get 4 drinks.

Then we all had several games not work when we scanned our cards. The games would take the credits off our cards but not work. The technician guy that came over said he couldn’t give us credits back on our cards for what we lost.

The most recent visit, 2-25-19 was the worst experience. Got there around 9:15 and the lady at the desk told us it was “happy hour and half priced games until close” we all get drinks and then go out to find none of the games were half priced. Asked an employee who said he had no idea and was told to go ask up front. Went and checked with the girl again and she confirmed it. Said she would get a manager to fix them. Manager came out and told me “let me call IT cause it did that last night.” Then another employee said that they only did half priced games on Wednesday. Then another employee said the half priced games from 9-close was only a promotional thing when they first opened. Talked to 4 different employees and every one of them had a different answer. Had several games malfunction that night also with them saying they couldn’t put credits back on the card for what you lost. Until they get their act together and get everyone on the same page, I have a feeling more people will be having these...

Planned a birthday party for my grandson for 10 kids. The party was from 2-4 pm. When I got there they had me put the cake in the bar. And all of us stand there. They went to the back and started putting tables together for us. Had me come back there finally. The guy called me Carol. Then said sorry they gave him the wrong 26.99 contact. There was nothing there but some plates and glasses. The waitress comes up to us finally. And says no one will work the party. So she will do it while still waiting on her tables. So we had no party planner to help us out. We had to wait for the kids drinks to get there for about 15 minutes. And they were supposed to be unlimited drinks. I paid 26.99 per kid for the party. The manager brought out the game cards. I ask him to wait for everybody to get there. Because they could pay 5.00 and have there card unlimited. But he comes back to me about 15 minutes later and says the cards are all unlimited now. Well when I get my bill there is an extra 50.00 added to it for the cards. Which I had ask him to wait on. They brought there food out. Sat it on a table. And never said a work to me. Just left it there. So I had to get the kids. And get them there food. When it was time for the cake I had to find the waitress to get plates for it. Had to ask for the brownie with the candle on it that he was supposed to get. We all also ordered our own food. So was charged 330.00 for a party that no one was basically working. All the waitress said when I ask why we didn’t have a party planner was they were short on help. And no one wanted to work the party. I feel like I was over charged and the manager did nothing to make up for the fact that we basically just sat there waiting until the waitress could get back with us. And then the manager charged me even more money for the party after being ask to wait for everybody to get there. I called corporate to talk to them. All she said really nasty to me was send me the e-mails that were sent to you. And I will look into it. I don’t think she is going to check. Or that she even cares. I will never have another party there. I am really sad and disappointed that my grandsons party turned out like that. And that they don’t even seem to...

DO NOT EAT HERE. Worst dining experience I've had in years and this is the first negative google review I've ever done.

1. the server was extremely slow, they fingered the rims of our drinks and food plates. Dissapeared for 20 minutes at a time while we didn't have what we needed. Needed to ask for silverware, needed to ask for straws, needed to ask for napkins. Had to wait 30 minutes just to ask to get our check... Then the check came out 20 minutes AFTER that...

2. We were planning on a quick bite before playing games and from start to finish we're stuck at the table for 2.5 hours.....

3. The place wasn't even busy to top it all off... over half the tables were open and they didn't look to be short staffed.

4. To top it all off, we were there with a group of about 12 people (again, there weren't many other diners at all in the whole place). We sat at different tables and also ordered at staggered times due to socializing and a few young kids we had around. SO THEY DECIDE TO APPLY AN AUTOMATIC 20% GRATUITY FEE.... for a "large" group. I was irrate.... I tip 20% 9/10 times when I dine out and when i get average service i still tip 15-18%. I was looking forward to sending a message with a 0% tip (would have been a first in my entire life), but no.... they forced an automatic gratuity.

If the place was packed to the gills and majority of the tables full during peak hours, or even above-average busy, I would be somewhat understanding, but the server staff was simply completely lazy and mindboggling slow when they didn't have to be. AND THEN SCREWED ME WITH A FORCED TIP.

I will never be back again and haven no problem telling others of my experience.

Lastly, save your reply message saying you're sorry about my experience and to call some garbage 1-800 number. I'm not going to waste my time speaking with some third party customer service rep in a different state or country that will try to offer me a $5 coupon to "make it right". Make it right by firing half your wait staff and NOT DOING FORCED...