Popeyes Louisiana Kitchen — Restaurant in Florida

I really wish 0 stars was an option. I waited 45 minutes to pick up a family meal today. After 30 minutes of patiently waiting, I politely asked what the hold up was and why everyone else was receiving their orders while mine hadn’t even been started. I was then very rudely told that I wasn’t going to rush him and that he was going to complete all of the other orders that came AFTER mine first. I can only assume at this point that he doesn’t understand what the word order means, so I explain it to him. He then told me I could leave if I didn’t like it!!!! Once I realized that he didn’t care about customer service or experience, I asked to speak with his manager. Come to find out, this disheveled employee with a horrible attitude and all around demeanor was the manager!!!! The extremely rude person who couldn’t manage to put my chicken and fries in a bag within a hour, WAS the MANAGER. I refuse to let someone else go through this experience, so I requested his name with the unvoiced intentions of calling corporate. He not only refused to give it to me, he told me that if I didn’t quit talking, he wasn’t going to make my order at all. Well guess what DERECK, you might be the ringleader of the circus, but you don’t own the tent!!! You’re the joke that nobody laughs at and I sincerely hope that this is the last complaint that Popeyes wants to hear about you. When you do finally get fired, you need to reevaluate your life and pick a career that you love. You obviously hate what you’re doing and are ruining countless experiences because of your poor attitude and decisions. I would tell you to do better, but I already know you will. This is because it doesn’t get any worse!!! Of course you’ll never see me at a Popeyes again, but in case you forget what your job is, I made this list for you:

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Ordered JUST the chicken sandwich through the drive thru. I had 15 minutes left on my lunch hour and was asked to pull into a handicap spot and wait for my sandwich to be cooked. Granted, there were 2 other vehicles in front of me who were also pulled over and asked to wait. The vehicle behind me was asked to wait as well. Another truck pulled up after us and they all went inside to do a carry out order. I'm still sitting there waiting on JUST a chicken sandwich, the last vehicle to arrive is already getting their food and pulling out. There were 3 occupants in that vehicle as well. I had 5 minutes to get back to work so I went inside and told them to cancel my order and asked for a refund. They said my sandwich was coming out right now and when the worker handed it to me, it was someone else's order. I tried to give it back to him but he told me to keep it. His co-worker corrected him and she asked the manager to refund my money because I had to go back to work and I didn't have time for them to figure out whose order was whose. One of the other customers that was in front of me was given the wrong food and he came back inside as well. He was on his lunch hour as well and he was not a happy camper, rightfully so. When I handed the manager my receipt, he asked me for the change they gave me so he could refund. I guess they didn't have any five dollar bills in their registers?!? I had to go back out to my car and get the change they gave me so they could give me back the money I gave them at the start of the whole fiasco. Needless to say, I was 5 minutes late getting back to work and never got to eat anything for lunch. Probably won't be going back there. The workers were NOT rude, including the manager, but they didn't apologize for the wait or that I had to cancel my...

Subject: Revision of Review Rating and Service Experience

Dear Sir/Madam,

I regret to inform you that I am compelled to revise my previous 2-star review of your establishment to a 1-star rating. If the option to leave no stars were available, I would select that instead.

On my most recent visit on 2-06-2024, I arrived at 9:11 p.m. and observed a customer in line through the large windows. Upon entering, I was abruptly informed by three employees that the lobby was closed and that I would need to use the drive-through instead. The manner in which this information was conveyed was discourteous and implied that I had been previously informed of this policy, which was not the case.

It is disheartening to consistently encounter rude behavior from your staff. It appears that rudeness may be a prerequisite for employment at your establishment. I find it perplexing that a restaurant with average food quality and higher prices would also exhibit such a lack of customer service.

As a hardworking individual, I value my hard-earned money and expect a certain level of professionalism and courtesy when making purchases. Regrettably, my recent experiences have fallen well short of these expectations.

I hope that this feedback will be taken seriously and that measures will be taken to improve the customer service provided by your...