Wendy's — Restaurant in Florida

I was just in the drive through ordering some lunch and the lady taking orders was so incredibly rude. I drove up and instantly got hit with “HELLO” and I said politely “hi how are you” and got no response back so I started ordering and I miss spoke while ordering a biggie bag meal and within an instant she started yelling at me. I said the wrong item (that’s not an option for the biggie bag meal) and her response immediately was, “NO, THATS NOT AN OPTION FOR THE BIGGIE BAG” and I said I’m sorry I meant to say the jr bacon cheeseburger. “WHAT DO YOU WANT THATS NOT ON THE BIGGIE BAG MENU.” And now I was getting confused because I said what was on the biggie bag menu. So instead I got a 4for4 to make it easier. She replied “IS THAT ALL??” (Still yelling at me, and no she wasn’t just being loud in the speaker she was yelling angry) and I said “yes that’s all ma’am thank you” and I got no response back. I didn’t appreciate the yelling at me for no reason, it was uncalled for and unnecessary. She could’ve said polity that what I said by mistake wasn’t an option but no she responded with instant anger. Just because you are having a bad day doesn’t mean you have to reflect that energy to everyone else. I understand how frustrating working fast food can be but unnecessary anger towards customers is not a good look for the store and company you represent. Wendy’s please do something about this. The lady was medium sized, Caucasian and dark blonde or reddish hair. I asked for her name but she walked away and had someone else...

Even though this location is the closest to my house, I don't go too often to this Wendy's because the service is generally slow. My son wanted a Frosty and I had a recent injury so I used the drive thru around 7pm on 9/14/23. Terrible experience! Literally there were 4 cars in line and I waited about 50 minutes and finally just pulled out of line and left. The cars behind me did too. Besides the fact, it shouldn't take almost an hour in a drive between ordering and getting to the pickup window, the manager that evening (9/14/23) should be retrained. The drive thru employees were standing around doing nothing but talking while the cars waited, and then the manager finally comes to the window to talk to the car at the window who was probably complaining about the length of wait. For everyone to see, the manager proceeds to lean out the window laughing and talking and eating her french fries like it was a big joke. Totally did not care at how long people had been waiting. They could have parked a car or two if they had big orders (again only 4 cars in line) and finished up the other orders, but her total lack of management skills showed at the window. It was a mess! They need...

I am from the home of Wendy’s , Columbus Ohio and worked at the very first Wendy’s ever in Ohio (2016), and ever since I moved to Florida a year ago (2021) the Wendy’s here SUCK! and are nothing like back home, people are rude , the food is cold and soggy and the lines are ridiculously long … until.. I went to this Wendy’s .. I ordered the $5 biggie bag with baconator fries , and soon as I gave the cashier my $ the food was already done and sitting in my face , for the first time ever since I moved to Florida my fries have never been so hot I couldn’t even grab one that’s how fresh it was the food was outstanding fresh and delicious , management here are super friendly and spoke to me and asked how my day was when I walked in, place is nicely put together and clean and I bet they pass corporate inspections with flying colors , anyways .. love this spot and I do recommend anyone who wants the traditional Wendy’s experience paired with good food , this is an amazing location .. reminds me of home