Sonic Drive-In — Restaurant in Flowood

Let just say I feel as dumb writing this, as I did with my expeirence at this sonic, here we go. The drive thru had one other car and the resturaunt was pretty much empty, so the resturaunt was far from any kind of "busy". After the drive thru forgot a simple cheese sauce for my order, that was asked for and even up-charged for. Going inside, was no longer an option. If standing at the counter for about 5 minutes wasn't enough, the employees just continued their day, with no acknolegdement of a customer presence and didn't seem to care. A staff memeber finally asked what was needed. When informed the cheese sauce was accidently forgotten in the drive thru, it was suddenly met with a snark remark of "We usually charge for the cheese sauce but I'll give it to you this time", like he was doing me a favor? What favor? to charge me for an item I already paid for and you forgot? This is such a silly and little thing, because I didnt care about the cheese up-charge. I used the drive thru on the simple fact, I did not want to go inside. Did customer service just go down the toliet? That comment was just astounding, because if cheese sauce is so important they could of simply pulled the last order and seen what was on the reciept. (attached below), or simply ensured the order was correct before releasing it, and this problem wouldn't exist. The food was hot and decent, but this is a perfect example of how bad customer service, can make someone a former customer, real fast; even with good food. I will not be going to this sonic again. Attatched shows the reciept with the time stamp, if you dont know, that is the reciept printed so employees know what items go in the bag and to help ensure items are not forgotten.

The food only got a low star count simply because this experience left a bad taste...

Customer service was terrible.... I ordered a burger, tots, & a milkshake through the app. I arrive and decided to just go in and pick up my food. I literally stood at the front counter for 4-5 minutes!! I saw at least 8 employees and 4 of them looked me straight in my face and said nothing and kept talking and walking around doing nothing!!!! (The guys in the back were cooking).... So 1 young lady named Mya was at the drive through but happened to turn around and see me, she immediately asked could she help me and started assisting me. While Mya was preparing my milkshake, 1 of the other employees that had saw me and ignored me (short, fat, and wear glasses) had the nerve to say, "You still standing there?"... I wanted to curse her out but I didn't! I told her, "Yeah cause bout 4 of yall looked me in my face and didn't say nothing!" She turned around with an attitude. By then Mya had my milkshake and food and handed it to me and told me to have a goodnight. I really appreciate Mya cause she was the only one willing to assist me! And the guys in the back cooking did a great job with my food, it was delicious. Another young lady was at the drive through with Mya so she didn't see me.... But the other employees customer service...

If I could give no stars, I would. Second time I have been here and the service is unprofessional and not one soul wanted to do their job. The so called manager on duty tonight was even terrible. Throw the whole team away and put some people in there that want to work and not play. The first time we came all the friends of the workers were at the counter talking and goofing around. Nobody was in the kitchen. We stood waiting for our order to be took while everyone looked at us in our face. Tonight, we went through the drive thru. We were asked “How can I take your order.”So, we gave our order and nobody responded after that while other cars were pulling up and got their order taken. (We were the only ones in the drive thru at the time we pulled up). So I yelled, hello after I gave my order and There was still no answer. So I drove around and as always people were standing at the front counter hanging out goofing off. This place needs help and needs a mature adult as a manager for night shift. I will not be back to this location. I need a store number so I can also email corporate to let them know about the issues...