Good Times Burgers & Frozen Custard — Restaurant in Fort Collins

I have passed by this place several times and never gone as I just had a bad feeling about it. I guess I should've listened to that feeling. I have been hearing commercials about the spicy jalapeño popper burger and wanted to try it. I placed the order on the app And go to pick up my Order of the Limited time jalapeño popper burger and a side of jalapeño poppers and a peanut butter and jelly shake along with I was supposed to get free fries as that was one of the rewards that I had.

I get to this Fort Collins location And first off the guy That has the headset is deaf. I repeated that I was there for a pick up for James several times. He then asked me if I wanted a number six and then says go ahead and pull forward. I get to the window and this guy gives me some Excuse about how it was hard to hear me. Then he had me a bag and he immediately closes the window and goes and sits down on his phone. I let out a little chuckle and finally wave him back on over and told him that I also ordered a peanut butter and jelly shake and got a free order of fries. He proceeded to argue with me about how the machine was down and he couldn't do anything. Telling me that I would have to fight it online. I asked for a manager and he gives me the line that all managers want to say "I am the manager "Finally apparently He learns that I ordered it on the app and not online and finds it in his system and refunds me. The only reason he did this though was because I told him I refuse to leave the drive-through line until I got my refund. He then asked me to pay for the burger. Why should I pay for something when I've already wasted so much time arguing with you About how you didn't even give me my full order. Never even got my fries. How was it good service to immediately runoff to the table to get back on your phone? Why are you on your phone when you're at work? Why are you lying to a customer Telling them that you can't refund them? I will never be returning to a good times again. I only wanted to give them a shot over it like I said the new burger sounded good and Carl's Jr. shut down in Fort Collins. Ridiculous horrible customer service!

This guy just kept playing dumb telling me that he didn't know about my order and all this crap. Clearly you did because you handed it to me.

Update he didn't actually refund me so I had to get ahold of customer support to get my refund! What a piece of trash! Will never have good times again....

I enjoy Good Times frozen custard and decided to take my girlfriend for some ice cream. We both ordered our ice cream for around $10 total. She ordered a strawberry cheesecake ice cream but was met with the unpleasant taste of solid strawberry no cheesecake whatsoever. My ice cream was also missing the crucial chocolate chunks. I totally get that this isn’t a big deal at all, but at the end of the day it was just two ice creams and both were incorrect. It was between Good Times or Wendy’s and we chose Good Times. But if I had known our ice creams would be plain as strawberry and chocolate I could have spent a quarter of the price at Wendy’s. We went out of our way to get unique ice cream, only for our ice cream dreams...

Have tried for drive through multiple times recently and everytime they are out of something. No bacon, no wild dipping sauce, tonight no burgers patties and no custard. I dont understand why they can't seem to stock appropriately for later hours. Part of me wonders if this is just a charade put on by the staff because they don't want to fulfill any more orders. If you go within an hour of closing time you are just setting yourself up for disappointment and compromise. "Good Times Burgers & Frozen Custard" if you can't serve the 2 items in your name then maybe it's time to just turn off the lights and call...