Chick-fil-A — Restaurant in Fort Worth

I am giving 3 stars for the 2 of the 3 outstanding employees I came in contact with. Went to my favorite Chick-fil-A, Presidio, to grab some dinner. After ordering in the drive thru and driving up to the pay station the young man, Gael, was so kind, fast, efficient, and had a positive attitude. We had some small talk after he took my payment. It made me feel like more than a customer. However, I pulled up to the window and I was greeted with, what seemed like the most miserable, uninterested employee I have ever met, Lilli. She put 2 bags on the ledge and said "Jenna?" I said no and told her my name. She turned around with her complete back to me leaning on the ledge. For about a minute, then I spoke up to help and get her attention by repeating my order. She slightly turned still looking at me with disgust. Ignored me. Another employee, Tatum saved the day. She came over to the window and asked what was going on then went to go fix it. She came back and told Lilli to check the board and look in the bags. Tatum was smiling and really trying to get this unkind, lazy worker to just do her job. Lilli seemed angry Tatum stepped in. You could feel Lilli's negative attitude and dislike of being told how to do her job by Tatum. Lilli finally looks up to the screen(FINALLY TURNS AROUND TO LOOK AT ME, after just shy of 4 minutes), she says there is nothing with my name, I tell her my order again and suggested she look in the bag again. Surprise!! It was my food the whole time, but the person who took my order via headset heard it wrong. She then handed me the bags and started to turn away and I had to stop her, because we had not even gotten our drink. The 1st that is ever handed to you is usually the drink. After I got the drink she turned around and never looked back. Lilli should never be put on the window or in front of a customer unless she changes her work habits and attitude. She was over the top rude, lazy, disrespectful, disinterested, and made me feel like I was beneath her, a waste of her time, and an annoyance. I stayed completely nice the entire time, because this is not normal for this location. However, Lilli definitely needs to be seriously retrained, taught some respect towards customers AND colleagues. However, the food was amazing as always and Gael and Tatum definitely represent Chick-fil-A perfectly. I appreciate them just going the extra mile and seeming to be so happy...

This is the second Chick Fil A I've been to where the service was awful (the other in Alpharetta, GA). I showed up in the evening and everyone working was very young, including the shift managers. That's never been an issue at a CFA before as they're usually professional and courteous, but not this group. They were all busy talking to each other and talking over customers, the entire time we were there. I stood at the register for two minutes while the young lady manning the register talked to her coworker without greeting me once.

Count out two minutes on a timer, stand there at the register with a retail/restaurant employee right in front of you, and she doesn't acknowledge you once.

No "I'll be right with you". No "welcome to Chick Fil A". No "my apologies for the delay". Nothing but conversing with her buddy over by the tea, which by the way was so hot it melted all our ice before the drinks got to our table.

Once she did acknowledge us, the guy mopping behind us started talking over us to get in on the conversation with the two behind the counter and they were all having a grand time while completely ignoring every customer. He should have been paying attention to his cleaning duties as this was also the first time I've seen a CFA where the floor was filthy. That said, the dirty floor wasn't a huge concern relative to the customer service.

The food was fine, but this is Chick Fil A. Nobody expects terrible service at a CFA location, but this one...

This is the only chick fil a that I've ever been to that consistently messes up my order. I usually have patience with errors like this, because I understand that they happen. At this store, however, our order is wrong about 1 out of every 4 or 5 trips, and the customer service is rarely up to what I get at other stores.

The latest experience is after waiting in a long drive thru line (not the store's fault but contributes to the frustration), they do the most annoying thing in taking your money, and only then ask you to park and wait even longer for your food. If they told you before paying that you'd be asked to wait an additional 10 minutes, I'm sure they'd lose customers after all. So after another long wait, they bring out the order, and the order is missing food. Then, since the customer service rep is already gone, they don't answer the phone when you try and call. So your only choice is to wait through the ridiculously long drive thru again, accept their failure and pay for food you didn't get, or call again until they respond. Eventually (7th or 8th call), they answered the phone, and unapologetically gave a card for a free 8 piece nuggets while bringing out the missing parts of the order. I guess their answer to a 30 minute combined drive thru wait and awful service is $3.85...