Geek Squad — Local services in Fort Worth

Called their 800# and finally got the correct person after 3 transfers. Quoted $39.99 to install my battery into my laptop. (I purchased the battery myself @ Amazon). Given the 1st appointment of the day and told I could wait as it was

Best Buy is Living in 1994!!!

We purchased a dishwasher from Best Buy and paid an extra $200 for installation. We received a confirmation message stating the installation was scheduled for December 30, 2024, between 7:00 AM and 7:00 PM, which means someone has to be home during the 12-hour window for the installation. The message also said someone from Best Buy or one of their contract installers would contact us. As of 7:00 PM there has been ZERO communication from Best Buy or an installer.

In 2024, going into 2025, there is absolutely no reason that Best Buy cannot give a much more precise installation window. A 12-hour window is not only ridiculous, it is downright stupid and negligent in the age of instant communication, computer tracking. Best Buy should know down to the minute how long a normal installation takes, where their contractors are and the status of their work, and when they should reach the next client. Communcation between the contractor and the customer should be ongoing.

If there had been an issue or delay, we should have been informed immediately. We understand that sometimes things happen beyond the control of the contractor, and there may be a delay. But absolutely no communication from Best Buy or the contractor is unacceptable.

Best Buy and the installer wasted 12-hours of valuable time...

DONT USE GEEK SQUAD! I took my computer in for a case swap after 5 days i was called in that it was 100% done and ready, when i took it home and set it up i found it was now missing WiFi. When i returned it i was given three different reasons why it wasnt done none of them matched up to each other. I was not informed they couldnt move the Wifi from my old case to my new one. When i returned it and was given the fake reasons and came back the next day some how magically they could make the wifi move from my old case to my new one. When i spoke with the geek squad manager "Tim" he gave me these smug "You signed our paperwork and we are not at fault" BS with a grin on his face telling me this is the only time he ever gets a win. When i asked for a refund i was told because they did half ass crap work it still counts and wont be getting anything back. DONT USE GEEKSQUAD use smaller pc...