Today I place a simple order for 4 mozzarella sticks at the drive thru windows. When I got to the cashier she stated that she could not take my receipt at the window because they weren't taking receipts at the drive thru window. There is absolutely no sign anywhere on their drive thru monitor that states that! I asked for a manager some other young lady comes to the window stating that they get in trouble for deleting a order with corporate.... this was bizarre because I sat at that window almost 10 minutes and then the lady who I guess was the manager walks up does a one second transaction to input my coupon! The light skin young lady with a ponytail also called a general manager or someone on the phone and I'm hearing her tell three people who were standing at the window with this issue that I needed to tell them I had a coupon at the speaker but take it this time .....the girl with the ponytail told me to pull up and wait for my order which I proceeded to walk in because I did not trust either of them with my food order so I walked in to watch them make my food ....the young lady then proceeded just to hand me my stuff and walk off I will never come to this Arby's again.... there are too many places to spend money and buy food.... and I will be definitely letting my neighbors know that live in the vicinity of the poor customer service.... the employee's name is Jamie...
Read moreUpon walking into the most pristine, ornate, and luxurious Arby's we've ever had the privilege, nay delight, to experience, we were treated to a friendly greeting and warm conversation.
The menu was, in one word, titillating. Our eyes had never gazed upon so many succulent meats. For sandwiches. And the buns! Oh goodness, the buns. They cupped the meats, the cheeses, and the sauces like a mother tenderly cups a newborn against her bosom.
Our hostess recommended a platter of morsels so divine, our mouths began to water anticipating the first bite. She also recommended some lovely pommes frites, distinctively coiled in a shape harkening toward us like spiral staircases reaching into the heavens. We paired our meal with a 2019 vintage Coca Cola and carafes of still water.
The exemplary service continued in the dining room, where we were seated and waited on hand and foot. It was here that we slipped into ecstasy with every nibble of gastronomic bliss. Between bites inspired by every creature in the forest, we heard angels singing.
As we left, we knew there would never again be a satiation as pure as the satisfaction we felt this cool winter's eve. To express our appreciation, we vigorously rang the bell louder than the trumpets of Jericho.
We had the meats. By George! We had the meats. And the meats will...
Read moreI don't know how the food was because I was never able to get served.
I went in and noticed a few couples already dining, okay great! I stood at the register for almost 5 minutes with no one coming to take my order. I decided to go wash my hands; in the midst of that I heard a customer yell "can I get a to-go bag", so apparently there was still no one manning the front counter.
I finished washing my hands and walked back to the counter, I stand there for a few more minutes and then somebody out of sight ask me if I'm ready to place my order, I replied with "yes". A young girl walks up to the register and asked me what I would like to order, I ordered a double meat regular roast beef sandwich a la carte. The menu says this sandwich is $5.39, plus tax of course. When the girl tells me my total is $6.47, I said "well that's not right". She smirked and said "tax ma'am" in a condescending tone. I said "will ma'am, I understand there's tax but the board says my sandwich is $5.39, however, what you rang up is showing as $5.99 plus tax, ma'am". And then I just told her never...
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