Jimmy John's — Restaurant in Glendale

I never write reviews, youd think if a place was good and you particularly cared about the owner or corporation which ever that you'd take the time and jot down a hardy good job or a sad face indicating maybe next time but nope I keep these thoughts my thoughts to myself , especially if one can view them as a negative point I'd view. I generally like to be encouraging and if a good word needs saying I speak like a person to a person usually the one in charge or some degree of position held in management. But these guys. (And girls) I mean these guys (and girls), they friends have sullied the cake. Or translation released gas in an already over crowded elevator not letting anyone off because it's busted. Yes that's the extent of my thrill and joy I have for Mr. James -John or as they would insist based on millions in advertising Jimmy John's. Every single time , I mean every time , what in Mortal Combat if you grew up in the 90s would be know as "flawless victory "these stinking John's have messed up order after order after an order they I had cause the other was messed up yes that's right the fixed order or corrected order was even incorrect as I said all my orders from them even thier concerning correctional orders have been INCORRECT! How do you do that ? I order turkey with extra turkey and get ham with roast beef..... what? How did that occur? Anyways I'm not BEing mean or bad spirited I'm informing the good citizens of our nation the President himself and any traveling dignitaries visiting our wonderful United States. Stay away. Mr. President you have the authority to go to war for 3 months before Congress can stop you do so sir please, fix this, for the nation , he'll sir for our grand children. Good tidings to all except you sir and I think you know who you are Mr two first names . Good day Michael...

I went in today and had a very unfavorable experience. I wanted an all-turkey sandwich on their 7-grain bread (which apparently only comes with club sandwiches), but the only sandwich on the menu that was all turkey was on the sub roll (which is honestly pretty gross. I've tried it twice now and each time I did it was hard. The 7-grain is absolutely delicious and soft though). So one of their sandwiches comes with turkey AND ham, lettuce, tomato, etc. So I asked if I could get all turkey instead of half and half, and I got a very rude response from ALL FOUR of the workers behind the counter. They first guy at the register went and asked two girls how they could do that, and they responded with "we can't do that" and so I asked "why not? You can't just put turkey on my sandwich instead of ham?" and another guy came up to me and said "it is CORPORATE POLICY, we can't do that!"..... REALLY?! Is it that hard to put a different meat on a sandwich? Then it turned into "well why don't you just get a Turkey Tom with double meat?" and I said "NO that's not what I want! I want the 7-grain bread with just turkey!" Somehow this request was extremely hard for all 4 of these people to understand. Eventually they just did it for me, but it was a huge struggle to get such a small request done. I mean really, come on.

One last thing, as other customers were leaving, all 4 of the people behind the counter yelled "BYE! HAVE A GOOD DAY!" at them, but when my group and I left, one of them said "Bye", but the rest of them stayed quiet and just watched us leave. ABSOLUTELY RUDE AND RIDICULOUS! I'm sorry, but when you work in the food industry, you have to be ready for people to have special requests and be able to accommodate them. apparently JJ's does...

I ordered a veggie sub on accident, meant wrap. I asked the young girl working the counter if I can exchange it, I was able to, but not because she said I can, but because she threw the the sub in garbage with force and procedeed to make the wrap..This veggie wrap for $5.80 plus tax, was not made with sufficient lettuce to wrap the cucumbers (2), tomatoes (2), sprouts, and cheese with. This was the worst veggie wrap I have ever seen or ate. It was the same as eating the garnish you get on the side with a burger! That actually might be better than what I was served. I took this so called wrap to the counter and expressed my diaappointment to the girl that made it. She just stared at me! Never said one word. The best part of this, the cashier server girl, she managed to keep a stone cold face the entire time! Wow what talent. I have never been to Jimmy John's before, never returning either. Need to keep the customers coming one would think in the small business franchise world, not the opposite. Customer service truly is lacking these days and quite evident over at Jimmy John's on 77th...