W Cafe — Restaurant in Gunnison

The W cafe has been a favorite breakfast spot of mine for 10 years. Every year I come to Gunnison during the fall colors and look forward to eating here. I tell everyone who comes up here they have to stop at the W cafe, and I’ve always had a lovely experience. This year, my experience was so bad I feel compelled to leave a review.

I dined here yesterday with my wife and daughter. Our waitress was so cold and rude that it honestly ruined the entire meal and put us all in a grumpy mood the rest of the morning. First of all, she didn’t crack a smile once throughout our entire time in the restaurant. She interacted with us and every table she had with a look on her face like she wished she could be anywhere but there. Didn’t greet us with any pleasantries, didn’t ask us how our morning was, nothing that you expect from a hospitality position, and especially not how you expect to be treated in a small mountain town. When I asked if they are having staffing issues and that’s why the restaurant has been closed so many days that week, she replied coldly, “I’m here once a week I wouldn’t know.” Another waitress behind her chimed in and explained that yes, they are having staffing shortages and will be closed Tuesdays and Wednesdays from here on out, said with a smile and kindness. Our waitress just waited for us to order. I then asked about something on the menus and she responded with so much annoyance to my simple question that I didn’t ask anything else after that. After our food came she never stopped back in to check on us. Eventually she walked by in a hurry and put the check down without saying anything, not even a thanks for dining with us or have a great day. Simple things that go a long way. We observed her treat everyone the same way. Every time she walked by us she had a terrible scowl on her face.

When we paid at the front we told the (presumably) manager about our experience and I honestly was hoping to hear her say that this waitress was just having a bad day. Maybe her dog died last week. But no, she told us that’s just how she is, “but she’s wonderful.” And proceeded to defend her without apologizing for the terrible experience or telling us this would be looked into. So my only conclusion here is that they are okay with this waitress treating customers like garbage and ruining peoples’ experience at their little hometown cafe. We sadly won’t be back knowing this is acceptable. It’s shocking that someone can work in a customer service based job and treat people the way we were treated. And that the...

This place is great and all other restaurants should be patterned after this one. I seriously concentrated on reading the reviews of this restraunt and many others in Gunnison. I wanted to find a fairly good one. This was a hard job, as Gunnison doesn't seem to want to try hard to please customers, eventhough there is alot of competition. This one is an exception as it had all excellent reviews, except for the occasional person that was having a bad day, that gave them 4 stars! I had an idea of 3 different breakfast meals. They accommodated me so I got small portions of each, but believe me, they were not small! I even watched as customers entered and each were greeted by whoever was near the door. It was busy, but somehow noone waited more than a few minutes. OK, I could say more, but this should be enough for you to try it yourself and I guarantee you, you won't be dissatisfied with anything you experience. I've even read the comments from owners of other places of dissatisfied customers. Their comments would make me be sure to...

Was disappointed been told nothing but good about the W Cafe but my experience was horrible our food was cold I had hot roast beef with real mashed potatoes,those potatoes were not real they where out of the box,I'm an experienced chef I know real mashed potatoes.My parents have eaten here several times and have given you 5* they were surprised by my 1* rating whats more we waited 35 minutes to get seated we saw our waitress twice the whole meal once to take our order and the other to deliver our order we had to go to register to pay,I understand being busy but for a high rated cafe my food was lets say Sonics food would have been hotter than our food was at the W Cafe,We drive through Gunnison often and my parents want us to try you again, I'm not sure we will see,if we do maybe the food will be worth the wait and price......