McDonald's — Restaurant in Haring Township

I went inside to order, just apple pie and icecream. The person that took my order was Pleasant. I was told that they needed to fry the pies but it should be only a few minutes. During that time I noticed there appeared to enough staff, however most of the staff was trying to figure out what the problem was with the order screan other staff was shrugging their shoulders and having their hands up like what's going on. What appears to be the one in charge was trying to help with the long line at the drive thru. There appeared to be 3 staff at the window and each had a confused look on their face while the manager kept putting orders by the window persons. Window staff would ask the manager which order was which. Manager would tell them to look at the screen but before she would take the order over to the window she would clear the order off the screen so the window staff didn't know which order was which. The window workers would ask the manager which order was which as it was off their screen. The manager would say I don't know what to tell you. The floor behind the counter was a mess with french fries fry holders, burger warpings and appeared greasy which would be a safety issue for the staff. They should be happy that MIOSHA didn't visit them. Well after 15 minutes and melted icecream cones my pies came and was given a warning of them being very hot. I asked for new icream cones which brought the manager over to ask what the problem was. I told her that I had waited 15 minutes for the pies that I had ordered and had been told that the pies would be write up and the cones were put on the counter. I was told that I should have eaten them while the pies were being cooked. I asked her why wasn't I offered the chance to wait for cones to be made when the pies were done. She asked if I wanted the cone that was given me or pay for new ones. I than asked for my money back. A different employee came up with my pies and turned around and filled the cones that I had ordered and apologize for the wait. Oh by the way the cones had paper.in thrm. I'm glad I didn't order any thing else and glad that I will not come back to...

The past three times I've been to this McDonald's it's taken longer to get my food or the staff is just plain rude. I ignored it the past two times because I figured they're understaffed but this time I not only had to wait longer but then staff was rude and also tried to bring me the wrong order after waiting fifteen minutes for it. We ordered a large chocolate shake, a small strawberry shake and a hamburger and had to wait for fifteen minutes. Frustration on my part started with ordering, I said what I wanted and then the screen showed no hamburger but a Vernors that I didn't order. Got that fixed, pull up to the window to pay and that person repeated the order and the hamburger was off again and Vernors was back on. Fixed the order again and paid, moved on the window to get food to have that person stand with their back to us for close to five minutes while someone else looked to be getting drinks and chatting with that person. The person by the window finally turns and opens the window and says pull forward to the sign for your food. We asked what she said cause we didn't hear it correctly the first time and she yelled I said pull forward to the sign for your food and shut the window and turned back around. We pull forward and the wait begins. I was about to go in and just request our money back when a girl came out with a bag and started handing it to my husband and I said we had shakes too. She said well what did you order, I told her and she said well this isn't your order and turned and went back inside. Again we played a waiting game and then she finally came out with the correct order. My husband stated that this happens every time we're at this McDonald's and we aren't going...

West End McDonald's in Cadillac is a complete waste of your time and money. Drive a few yards north and stop in at Burger King.

Ordered a cheeseburger without pickles (received about 12-15 pickles on cheeseburger) light ketchup (drowning in ketchup and all over me) extra onion (no onion) and a medium french fry (cold?).

Called location, spoke to management and described that my order was a complete mess. They apologized and took my name and told me to come back tomorrow and we will replace it. Silly Simple right? WRONG!

Went back to location (30 min drive) the next day and that location went NUTS. They said I'm lying, not true, I asked to speak to a district manager as management was unprofessional, swearing, no free food here, etc.

Went to the other Cadillac location and asked for a district manager, and that management team went nuts as well, and they didn't even do anything wrong.

This over a cheeseburger and fries. $6 and some change.

Both management teams need corporate or franchisee owners to walk through unannounced. I believe many employees would loose there jobs.

Both locations are coating tailing their hourly work day...