The Home Depot — Local services in Haring Township

Me and my husband have spent thousands in last couple weeks and are noticing a pattern they stalk and watch u every where we walk an employee goes out of there way to go in the isle and stare obviously like we are criminals even had one ask if I was in the night before and nothing further.. We pay cash and credit atleast $400 each time we go and we waited an hr and a half to be able to look at water filters 5 employees refused to let us grab it quick because some lady was just moving something in upper storage we left shopped at Walmart and cane back to get told no u have to wait again and finally my husband made a stink and he kept apologizing to the other worker obvious like pointing it at us horrible annoying inconvient customers for wanting to buy a filter.. They will try to push u and make u feel awkward not buying expensive stuff u dont need like wont let it go standing arguing. We spent hrs in there each time moving around them, getting cut off by them waiting for them to unblock entire isles, there one forklift driver yelled at me and stopped me and almost hit me (because i stopped to see why he was rudely stink eyeing and yelling when i seen and avoided him by atleast 10 feet.) We spend all this money and return a $10 insulation chunk and the red head starts getting a tone and telling my husband loud (i could hear well over 25 feet away coming in entrance) that home depot is cracking down on theifs returning things.. It was so embarrassing and we even said we wanted it on store credit cuz we had shopping to do.. U cant walk anywere without every 30 seconds an employer cutting u off, cant even think.. I have reciepts to show all we hve spent just to get degraded by 90% of there staff.. If it wasn't permant small multiple purchases id return everything im disgusted i supported that store..We now drive an hour to Menard's and suffer between without before giving them another penny.. We just bought a fixer upper that needs remodeled top to bottom all new insulation drywall plumbing and way more I think I'd say that's a loss for them.. U ask for light neutral brown paint with kinda a grey tone and specify shiny looks tacky to you and she gives u shiny metallic paint that looks like auto paint.. Idiots and a lot of dirty junkie looking people work there shame... They put led lights not on sale with christmas clearance lights trying to scam people into paying $50..they leave security tags on stuff u buy it didnt go off at store byt seen it when i got home and was furious i live 20 min away...i've heard from lots of people that its slumsville and not to go there they are degrading..I've never given a reason to be suspect to them its just embarrassing can't say it enough rude greasy staff except maybe 3 workers... P.S. Menard's is so much cheaper a couple bucks per item adds up fast to cover gas.. And their clearance isn't just a couple bucks off a couple hundred...

I ordered an appliance suite in November for a new house. I had to reschedule delivery a few times because my house didn’t have power. I was never told that it was an issue, customer support would just say no problem and push it back. When I finally did get power, I was told that my items were back ordered and couldn’t be delivered. I asked if the items that weren’t back ordered could be delivered and was told no. I was also told that because I rescheduled three times, there was nothing that could be done.

I was told my appliances would be delivered April 13th. Last week I was called and they said they could be delivered today. I work full time as a social worker through community mental health with severely emotionally disturbed children and cannot leave work. However, my parents agreed to be present.

I wasn’t told until last night that the delivery window was 1230-430 today. Still, my parents agreed to be there. This morning it still said 1230-430. I received a voicemail at 10am saying they were running early and would be there by 1045. I immediately asked my parents to get on the road and get there. I texted the delivery driver and said I’m in sessions but my parents are on the way and might be a few minutes late. When they arrived, they said it looked like someone had been there. I had texted the delivery drivers and called and didn’t receive a call back. I called the store and they indicated they would see what was going on. Again, I’m at work and in sessions, so my dad talked with several people and was told they would not be coming back today.

How is this acceptable customer service? My parents rushed over, ahead of scheduled time, and arrived by 1050. Why didn’t the delivery team call me? I would have told them they were 5 minutes away. I had installation scheduled for tomorrow, and now that is disrupted, as well as my move in. I have been commuting two hours each day to work with underserved children and Home Depot has single handedly made my life more difficult for months now.

I will no longer be shopping at your stores, and I will absolutely be telling everyone I know to do the same. I can assure you if my customer service skills were as poor as yours, we would be in really bad shape as...

This review is not just for cadillac location. Customer service at Home Depot is terrible. We ordered a fridge and (expecting delays since post 2020) we were excited when we ordered it because it could be delivered 6 days later according to the store. We made arrangements to deliver our current fridge to a friend in need however this meant travel and lodging on our behalf so booked the trip based on theirs deliver date. The trip could be canceled within 48 hours if needed. However, Home Depot texted confirmation of delivery the night before and said it would arrive between 7am and 11am (mind you they didn’t ask what time works best for us) but an adult needed to be present. My husband took the morning off work. By 11am no fridge. He called and they said the truck didn’t come in from their manufacturer in grayling (1 hour away from the store) the night before so it would be delayed until next week. When questioning why they could not arrange a delivery from grayling they had no rationale. It just couldn’t happen. When questioned why they couldn’t call in the morning with the update they state it’s out of their hands and they have to wait for customers to call and notify them if it doesn’t get delivered. This is terrible customer service. The excuse for every option or every question was it’s out of their hands. There was no effort made to contact a neighboring store and try to expedite the delivery. They did say when it arrived they may be able to give us a discount…I called the neighboring store/competitor (ABC warehouse) and they sold us the same fridge $1k cheaper and delivery within 48 hours. The sales manager at that store looked it up immediately and gave me delivery options for multiple days within the week and took about 5 min to handle my sale which Home Depot couldn’t take care of...