BJ's Wholesale Club — Restaurant in Harrisburg

Store is terrifically understaffed and the staff it does have is in need of training and a smile.

This is my third time and probably my last to this location.

The first visit was an explore the store trip, because I had received a free three month membership. Bought a few things on this trip. Most of which were brands we had not previously experienced but which had decent prices. About 15% of items we tossed quickly. Hot dogs which just tasted off (bad) fruit and bread that went bad within two days of purchase. (Note to self look for pre-packaged items).

Second trip purchased a couple of 1/4 zip pullovers and checked prices on electronics. Pullovers were good quality. TV's were better priced elsewhere during black Friday sales.

This last trip. Tried to get gas. Ridiculously long wait at pump (price savings was $0.06 per gallon) not worth the line. Four different canned items we picked up were severely dented/crushed. One item was so damaged it was leaking. We noticed as we looked around the store that numerous skids of product were similarly damaged. Clearly shipping and receiving/handling is crushing items with the forklifts. We also attempted to use a few of their coupons. One for holiday plates. The display had three different plates (trees, candy canes and ornaments) all same manufacturer, same price) apparently the coupon could only be used on one of the designs. Picture must match exactly. Nothing on the display or coupon stated this. Same problem with creamer. Must be vanilla flavor only. Nothing on coupon implied this restriction. (6 flavors all on the same display, nothing highlights this special bottle only). Just weird restrictions.

It was also sample day. Various individuals serving coffee, cracker samples etc. Grumpiest group of people ever.

Checkout line, super fun...(sarcasm) started to take items out of cart (like customers in front of me) cashier is like no, no, no...huh? Wants items left in cart so she can lift, scan and place into another cart....huh? Why? This is ridiculously slower and now heavy things are on top of lighter fragile things and a shirt is on the bottom in a crumpled mess....

Greetings, hopefully, everyone is well. Our family has been let down by a club that we use multiple times a month.

Today, after many calls, and many run-around, we found out that BJS uses door dash to pick up your order but doesn't have that information displayed on any part of their website. Had we known this, we would have picked up our order ourselves.

The problem started when it was 30 mins past the time the order we placed online was supposed to be dropped off was supposed to happen. We called to ask what the hold-up was, BJS took no responsibility, only blamed door dash. The manager at BJS failed to put me on hold while he called his manager and we overheard him only worried about how they were going to get credited back the funds. Not that a family of 7 was waiting to eat.

Door Dash agreed to redeliver and when they got to the store, BJS canceled, then we called back, and BJS finally agreed to redeliver again, and we ended the door dash call with a plan. Then tried to update our number on BJS and was put on hold for over 30 mins. So we hung up and called BJS back and were told they couldn't update information over the phone.

2 hours after waiting for redelivery, we finally called BJS again to see what the hold-up was, only to be told that they can't complete the order.

Finally put family decided to spend $40 to go to the store ourselves, still out of $280, only to spend another $240.

When at the store, the workers explained how this manager is known to have issues and is nasty towards many people. The workers also explain that staff just went through a retraining 2 weeks ago where they were supposed to help us but the manager was new, didn’t know all the stuff he should and too prideful to ask for help.

Now we have to call door dash back and request a refund for the initial order that will take 48 hours.

We are a family of 7, with 5 children. This incident has exhausted us and we wish we had another place to shop but...

SHOULD CALL IT BJ'S WHOLESALE BJ'S LIARS CLUB. While checking out a BJ's employee walked up to my cart and took a case of 12 protein drinks out of my cart stating you are only allowed 2 cases Having shopped ther many times, I know sometimes they have temporary limits. I stated there was no longer a sign, so I thought the limts have been lifted. She said no, you are wrong, inferring I am either a liar or cannot read. I said no, let's go see. She stated no, I just confirmed it. I walked back to the aisle and stood there quietly while two employees took a sign on another brand and moved it to the brand I purchased. Obviously they had the sign on the wrong brand, which I understand. However, I asked you just moved the sign. To which one replied it should be here (so deflecting instead of agreeing). So I asked is the expectation when buying a brand of something you need to read the note posted by every brand and see if it applies to the you and purchasing? Total nonsense in my mind as they are a big box warehouse where in this instance different brands of protein products cover almost both sides of an entire aisle. They of course deflected again and went into how it belongs on this product, blah,blah, blah. I walked back up front and told the lady there was no sign when I loaded my cart. She stared blankly for a moment, said OK and nonchalantly walked away. I expected her or the others to apologize for coming up to my cart and taking the item out my cart without without asking or saying anything first, or for inferring I was lying, or her or the lady she confirmed with that the sign was already in place lied, or for stating the sign was on the wrong product. No acknowledgement for any of one of these. I could case less about the product, I could have gone back in and checked out a second time with two case, BUT I cannot shop at a place that infers the customers are liars and cannot admit a...