sushi & bento Shiono Waikoloa — Restaurant in Hawaii

This place has really detetiorated over the past 4 months. I eat there regularly, and it’s really gone downhill. Seems that it’s drifted away from being a pretty authentic Japanese bento into something that is now very loose and sloppy. Portions now vary day to day, arrangements look wrong, and it no longer has that Japanese attention to detail that it used to have. What happened to the quality control they used to have? Now, it feels more like mainland “fake” sushi places that bear little resemblance to authenticity. I rated this a 4-5 last year, but...

Customer service was horrible. The man working at the counter was very rude. I stood there for five minutes and was not acknowledged until one of his coworkers told him to help. I ordered a cucumber roll that was on the menu and he said no… then why is it on the menu and I was able to order it the day prior? Apparently “you can only purchase what is premade.” So if you try ordering off the menu they won’t...

Not the best sushi of course, but a good alternative compared to other expensive restaurants in that area for a quick and easy lunch. Tried the spam for the first time and it was good! Spicy sushi rolls...