Subway — Restaurant in Heath

I recently visited this Subway and had a very disappointing experience. As a vegetarian, I ordered a flatbread with only vegetables and creamy Sriracha sauce. I specifically asked for the sauce to be added first, which the employee did. However, they got the sauce all over their gloves and proceeded to handle the vegetables, mixing the sauce with them in a sloppy manner.To make matters worse, when I sat down to eat, I discovered tuna fish on my flatbread. This is completely unacceptable. Cross-contamination of meat onto a vegetarian order is a serious issue, especially for those who avoid meat for ethical, dietary, or religious reasons.

I couldn’t finish my meal because of the contamination, and I left feeling grossed out and extremely disappointed. This location needs to improve its food handling practices and ensure better care for customers with specific dietary preferences or...

Absolutely terrible experience the girl that was working should work for unemployment like half of the American people are doing right now the managers should be ashamed. She gave me the wrong bread and when I mentioned it to her she said no this is what you said! I politely said well I am sorry you misheard but I wanted Italian herbs and cheese not wheat so can you please remake it? She replied I am to far in the process, do you want it toasted? I said yes please trying to hold back my anger from just getting off of work and just wanting to enjoy a good sub. She took the sandwich out at 50% at this point I went along with it to see if the toppings would get better. They did not! She threw all of my toppings on their and half of them were hanging off of the bread! I payed and went to take a bite only to find a hair!! What a disaster, I will not be going back to...

A gentleman came in behind me and placed his order. The tall, blonde, female employee who said she was from New York took the gentleman’s order. He stated his order, she did not hear him. He stated his order again. She did not hear him once again. The gentleman had to stay his order 5 times and got a little agitated as could understand. The employee stated he was a “snarky little fella “. The gentleman apologized and stated he was not trying to be snarky, but he was deaf and that may be why he was a little quiet.

She then smiled and said it was OK. When she passed the sandwich over to the next employee, she looked at her in front of us customers and stated “He’s a quiet little guy. Make sure you listen.” Oh my gosh did I feel secondhand embarrassment for this gentleman. Horrible customer service...