Alpine Brew Deck — Restaurant in Helen

The atmosphere is the best thing going for this place. It's a nice patio overlooking the river with a laid back vibe. The food was ok, def not worth the inflated prices. We had the veggie burgers, jalepeno poppers, and mac n cheese bites. Our daughter did not like the breading on the mac n cheese bites and peeled it off to just eat the pasta. Our big issue, however, was the service and it's why we'll not be going back or recommending this place to our clients. The issues were so many that Google won't even give me the character space to describe them in detail so briefly...

Host sat us (with a child) far away from the patio heaters when other tables were available. Host cleaned food from previous guests off our table with our menus then handed them to us dirty. Did not wipe table down. Our server (Kayla) told us they didn't have the standard side so we'd have to order salad or chips... and then charged us extra for it. My mom asked for fries then instead but was told she could not have them unless she ordered the fish, forcing her into one of the aforementioned alternate sides. Server brought out an appetizer that we ordered as a main meal early, despite being told we wanted to eat it as a meal with everyone else. She just shrugged, said sorry, and walked away. Our server brought our vegetarian daugher chicken fingers instead of mac n cheese bites. Luckily, we caught it just before she took a bite as that would have made her very sick. Server found out that they did still have the standard side, brought it out for my daughter but not for the rest of us (didn't even ask if we wanted it instead of the forced upgrade) until my mom insisted. My wife wasn't going to eat the side due to her diet regardless of what it was so she just didn't say anything (but they still charged us for the upgraded side that we niether wanted nor needed). My wife's burger only had 1/2 a tomato slice (literally, cut right in half) but when we asked for one whole slice instead, were told the cooks knew exactly which burger it was and that we could not have any more tomatoes because they were running low. Server asked us to pay before showing us an itemized receipt, then forced us to leave a high tip for bad service. Only AFTER payment, was the receipt shared with us, which then gave the manager the perfect excuse to not refund any of our money (because the payment had already been made). The manager, Robbie, started interrupting me before I even finished going over the first issue. Was more interested in excuses than listening. Did ultimately apologize for this, however, he also immediately discarded 6 of the 9 issues above by saying he really only sees 3 issues. Robbie's solution was to give us a bunch of coupons that we told him we could never use because we live in Florida and don't know when or if we'll...

This is sad, since finding this place years ago I've made it a point to stop and eat here every time I visit, but this past Saturday night I stopped in with my family, first thing was the fact that the bratwurst that I ordered was overcooked and hard to chew, but when we first got there I told the waiter to separate the checks, he said he would wait until the end, normally not an issue, but because he didn't do what I requested he ran it through as a large party to boost his tip, we didn't get served at the same time either, but at the end he charged 3 checks a large percentage tip for himself, when I told him that's all he would get then and only then did he want to let me change the tip, I normally don't have a problem with tipping my server well for good service, but the waiter named Cody was not a good server, 1. He charged me for items not received, 2. He did not bring all of our food out at the same time, 3. He only asked if we needed anything one time, 4. He complained about having to suffer through 2 hours and not get any tip?(we weren't even there an hour), 5. He refused to provide his name until I asked to speak to a manager. When the manager/owner Mary came to my table she arrived in an aggressive manner with confrontation in her voice, I stood up to leave and she started accusing me of being aggressive, so seeing that she was so aggressive and condensing, everyone at my table decided to leave, after receiving this treatment we all decided that since between the 3 checks he received a 60 percent tip from us, that wasn't highlighted on the menu or any other online menu, that they have seen the last of our patronage, especially after finding out this morning that Mary...

If I could give them stars in the negative numbers that's what I would do because they don't even deserve one star. They were completely disorganized and so rude....absolutely rude !they treated us terribly I asked for the manager and a waitress said she was the manager and wouldn't give me her name. Im sure she knew I planned on complaining about her they simply did not wait on us didn't even realize we were there after they seated us. We waited in a long line to get in which we understood and did not mind as it was a busy day in Helen. We waited at the table for a very long time and they never waited on us or apologized.They should have said we're sorry we overlooked you instead they were rude to us bordering mean. I don't know who the manager really is but the young lady that would not give me her name said she was the manager. Im sure she knew I very deservingly was going to file a complaint. I do not recommend obviously because the service was beyond bad. The menu had nothing of interest in it and the items were run of the mill nothing special. Their wasnt any customers that seemed happy to be there for good reason. So many other choices in Helen pick somebody else If the front of the house is awful Im sure the back of the house is much worse. There is now restroom available there either...better choices are all around ...do not choose this...