New Shackle Island Veterinary Hospital — Local services in Hendersonville

I couldn’t write this at the time because I was in the process of grieving and still am in the process, but I need you all to know how great this place is. I had a terrible experience at another vet who refused to get me in because of availability despite my dog struggling to breathe. However, I immediately called this office right after and they were waiting for me and my dog as soon as we arrived. They acted very quick and they were very empathetic. I could feel their love for animals because they were just as concerned for my dog as much as I was. They made my dog a priority during the emergency. My sweet girl did end up passing away in the office, but they did EVERYTHING they could possibly do to save her. I wasn’t able to express it that day because I was in shambles but I am very thankful for everyone that helped out. I respect an office that has passion for what they do and I could tell that day that my dog was valued. Even after she passed, they were very comforting. They allowed me to grieve. The cremation package was absolutely beautiful. They gave me a nice frame with a print of her paw in clay. It was so beautiful. I miss my sweet girl but I’m happy that she was loved while she was here. I’m also happy that she passed away where it all started. It was hard on me for her to die in my arms but that’s the best place she could’ve been. Because I loved her so much. Thank you guys for all you have done...

We have been customers for years and that is why it is truly unfortunate to have to leave this review. I have attempted to resolve this matter with the office manager, but she is very rude. She also happens to be the mother of one of the veterinarians and I was not allowed to speak with him. Our dog needed his shots updated prior to boarding him for an upcoming vacation, I called and spoke with a male tech on the phone. He quoted me $60 for the shots and made an appointment for that afternoon to have the shots. I was at work and instructed my teenage daughter to take our dog to have the shots administered. She told them to do whatever “my mom said”. To my surprise they charged for a $14 nail clipping that I never consented to. No big deal-Right? Apparently it was a BIG DEAL. So when I called the next day and told the office manager to refund the $14 she stated in so many words that she was not going to and that they had performed the services. I stated you were not authorized and to refund the money. She refused. We refuted this FRAUD with our bank and my daughter did receive her hard earned $14 put back into her account immediately. So if this happens to you- your bank can hopefully do the same!!! $14 and you lose a long term customer. I hope the veterinarians will read this- since I am not able to speak with them. This office manager(mom) will ruin...

March 12th and 13th of this year was my scariest with my momma dog who was only 11 months old giving birth to her first set of puppies. She had stopped given birth after the 3rd puppy the night before, and I was freaking out badly. I called all around the morning of the 13th. I was tight on budget, and they worked with me to have her checked out. The vet and nurses were awesome. We took xrays, and she even had a puppy while in the vets office. The nurses helped me carry my momma dog back out to the car on the banket with her now 4 puppies. The vet recommended that she was just resting and that I just needed to let nature do it's thing. He didn't recommend giving her any meds. He only recommended xrays to see how many puppies she would have so I would know when she would be done. This was my first time ever having a dog and going through the birth of puppies with. Our xrays shows that momma was only resting because as soon as we got back home within an hour, she had 9 more puppies. I was so relieved and impressed with both the dr and the care of the nurses that I told my husband that this was our new vet. We didn't lose a single puppy. Btw, she was a big dog, lab-pit mixed. She never crawled or barked or anything towards any of the staff or dr either which was not like her so I knew we were in the...