Domino's Pizza — Restaurant in Highland

HORRIBLE, HORRIBLE, HORRIBLE. My wife went to pickup our order and shortly after arriving got the app notification that the pizza was ready. After 30 minutes they still don't come out, so I call them and ask what in the [heck] is going on. They say they'll look for it and it will be a few minutes. 15 more minutes go by and I call back and demand to speak with a manager.

I get the manager on the phone and tell him my wife has been waiting outside for 45 minutes since our food was supposedly done, and now I want our order and want it for free. He wasn't apologetic at all. He said "I can probably do that," but never said sorry. He said our order got lost. I ask him to resubmit the order and he says "I can do that, but there's no guarantee it won't get lost again." WHAT!? You can't guarantee me that you'll give a customer the food they order?

I've been going to this Domino's location for years. But NEVER again. My wife is still outside waiting for our food, now almost an hour after it was out of the oven. One of the absolute worst experiences ordering takeout that...

My husband ordered pizza online while I was grabbing prescriptions across the street. I then came over to grab the pizzas. I waited for another half an hour before I even went in because the tracker said it was still not done. I figured this had to be a mistake because there's no way pizzas would take this long. Nope, I was then informed it was still going to be at least another 15 to 20 minutes before I would get my pizzas. While I was waiting another irate customer came in and the manager gave him free pizzas on his next visit. But when I checked out and asked if there was anything they could do to compensate for making me wait an hour, I was told know there was nothing they could do for me (not even a drink with my purchase). There are so many other places around that I can get pizza at and not have to wait over an hour for it. It will take a whole heck of a lot to get me to...

Our local store messed up our order (by using the wrong toppings and sauce) twice in a row within the span of a few months. The pizza usually tastes okay, but it's never great and the toppings are often very poorly distributed.

The customer service is passable (not great), but there comes a point where I don't care if they offer to refund our order or to remake our pizza - I just want my pizza made correctly! Frankly, that's ALL I want from Domino's. I order pizza there specifically because I don't want to think about making dinner, so having to double-check the employees' handiwork and either eat something I didn't want or wait another 20-30 min just to get what I ordered is NOT okay. I highly recommend that everyone find a local pizzeria or another chain with a better track record and...