Carolina Coffee & Crumbs — Restaurant in Hilton Head Island

I really wanted to love this place as I always love supporting small coffee shops when I travel, but no matter how hard I try to see the bright side of this place something weighs it down. This is just my experience and is probably not everyone else’s experience, but just thought it should be heard. OVERALL REVIEW: very cute place and quick service but not very good customer service and definitely not family friendly. In my opinion, food is not worth the price and the coffee does not taste like coffee, more like chemicals. MY EXPERIENCE: came in and there was a long line but girl at the register was very quick and there was not a long wait at all, having my hopes high. When we began to order she was very snippy, I didn’t think anything of it, as some people that is just their personality, until we grabbed our coffees and the order ticket had the word “bitch” written on it. When I told the barista to just watch out because the things they write on the tickets show up for customers. All she did was grab it out of my hand, say “oh my god” and throw it away. No apologies or explanation. I am not one to get the manager but as I was talking to my family about it, the manager brought out our food and I told her what had happened. She went and asked the girls why and came back and told us that the girl at the register wrote it as in talking to the barista. That’s fine, but if someone not so understanding would have grabbed it it might be a different story. The manger was however very apologetic when she came back out. The food was mediocre, not worth the price. The coffee was actually, in the nicest way possible, the worst coffee I have had. I got an iced latte with chocolate and salted caramel, it had no flavor, instead honestly tasted like drinking Tito’s vodka straight from a cup. Again I really wanted to love this place, and this was just my experience, but...

First off, let us discuss the service before the food and coffee. I had mentioned that I enjoy my coffee particularly sweet. Okay insanely sweet. I mentioned that I get 16 pumps of sugar at dunkin donuts. Which is insane but it's also dunkin donuts, where the coffee is cheap but basically sewer water. I have to make it drinkable. Now what I don't appreciate is the young lady taking my order almost immediately running to her coworkers to tell them, point and laugh at me. Her coworkers didn't laugh in my face at least. Now, it is insane to order 16 pumps of sugar. But can you at least wait until I am outside to laugh about it? We were sitting outside anyways, she wouldn't have had to hold it in for long. I don't really mind if people laugh at me but it is definitely preferred that I don't know about it nor witness it. Now let's discuss the actual coffee and food.

Too expensive for the poor quality. The ingredients of the breakfast burrito are good separately but not together. So you have to dismantle it to really eat it.

The syrup they provide is literally just corn syrup with artificial coloring. For the price, I expect at least something better. Not even exactly real maple syrup but literally, anything else.

The coffee is mediocre in my opinion but I also drink basically liquid sugar. So my friends that were with me that enjoy coffee like normal people have also said that gas station coffee is better. Take that...

Family of four visiting from Wake Forest,NC -

Service, on point even in the midst of being busy this morning. Atmosphere was chill. Would’ve loved to have sat inside, but outside was all that was as available (a gnat or two joined us, but not a big deal). Food: A. French Toast is ON POINT! Kids loved it…and as a Father it was my duty to inspect it to make sure it wasn’t poisoned (Dad tax is a beautiful thing). B. Bagel for my sandwich(Bacon/Egg/Cheese) was soft, had a good bit of bacon on it, and the eggs were really good. C. Wife’s coffee was blah at best. She’s not a coffee snob, but even she was unimpressed. Maybe an off day. D. Wife’s egg and cheese was essentially a grilled cheese with egg added. No bagel was offered as an option, just toast. May need to request a bagel. E. Hashbrowns took the biggest L. There was hash, but there wasn’t a thing brown about them at all. Don’t get em if you want crispy hashbrowns. F. Don’t drink the water, it was god awful. Either the container hasn’t been cleaned or the tap water is in severe need...