Big Bamboo Café — Restaurant in Hilton Head Island

I really wish I could give it more stars but after spending 3 nights in Hilton Head and making this the go to evening drinking hole in the wall and I am honestly disappointed. The first two nights were what you'd expect for a bar but the last night which was a Saturday was the worst.

Apparently they have a no glass container policy on the porch outside. However no sign posted just a stack of cups sitting next to the door. First time we go outside with a bottle the very rude employee says "hey no glass bottles, you need a plastic cup". So of course I'm like well do you have one he's like "naw bruh they next to the door inside". Alright cool so I go and get one.

A different group comes out and he starts to get an attitude with them about the glass and needing a plastic cup.

The other group goes in for another round and the bar of course serves it in a glass bottle but they have cups on the table and Mr doorman gets a bigger attitude saying he's not baby sitting and he's said it three times no glass. All this well he would rather have a conversation probably with his baby momma on the phone instead of paying attention and doing his job.

Well Mr. Doorman and management you A) should have the sign posted saying no glass B) Have your bar staff automatically put the ice cold beverages in a plastic cup C) make your doorman do a better job by handing out the cups and not be rude about it and throw a temper tantrum just like the "children" he is allegedly "baby sitting".

When I come back to HHI it's probably going to be hard for me to want...

Last night mine and my fiances expreince at the Big Bamboo for dinner was very dissapointing. We decided to sit outside and were sat promptly. the hostest said a server will be right with you and walked away. (Keep in mind there are only about 4 other tables outside at the time) Then we sat...and waited...and waited. About 20 min went by and still no service or aknowlegment. With both my fiance and I working in resturants for about 10 years we understand things happen. But what ruined it was the fact that the hostess that sat us (and assured a server will be right with us) and 2 bussers stood 5 feet away from us talking and joking around. Even if they are not our server they could have atleast got our drink orders or apoligized for the wait...anything...its called customer service. Instead of just leaving we decided to go to the bar and get a drink. I will say that the bar tenders were amazing. Very hard working and gave great service. The drinks were wonderful as well. This is why I am giving 3 stars and not 1. It was just very dissapointing that we could not have a nice dinner there like we had planned. From some other reviews i have read service for the dining room has been and issue. As an owner i would think after seeing so many issues with service something would be...

Went here during Happy Hour- great selection of food and drinks discounted from 4-6pm. Wasn't busy at all when we got there around 5pm, but there was still live music happening. Seated immediately, service from Evan was pleasant and knowledgeable. We got two rounds of classic margaritas, along with ahi tuna wontons, Buffalo chicken dip (recommended by Evan), and Carolina fireballs to snack on. Everything was great! The tuna wontons were delicious. The chicken dip itself was amazing- the right amount of spicy to creamy ratio, but came with a lot more chips than needed for the amount of dip. Carolina fireballs were tasty, but advertised as spicy and were not (easily remedied by scooping up some Buffalo chicken dip, or adding any of the many hot sauces they had available.)

Overall, the vibes were great, staff was attentive and knowledgeable, live music was a bonus, and the food was yummy. The only issue was the stairs to get inside (the inside and outside are both second story). For anyone using disability devices or carrying a stroller, this place would be hard to get up to. Not an issue for us, personally, but just one drawback I could see for anyone who has issues going up and down stairs! But definitely come check this place out for the happy hour, we were very happy with...