Starbucks — Restaurant in Hiram

EASILY one of the slowest Starbucks (or drive-thrus period for that matter) I've ever been to. I've been visiting this location pretty consistently for several months, primarily through drive-thru mobile orders, but some in-store orders as well. Drive-thru is always a consistent 30-45 minute wait, when service is light I'm lucky to get a 10-15 minute wait. 90% of people in the drive-thru order 2 or less drinks yet it's still an absurdly long wait. You'd genuinely think they only have one person working at all times.

Staff are generally nice, but it's obvious their method of receiving mobile orders is either flawed or straight up not working half the time. I've had quite a few times where I've told them I have a mobile order and it takes several minutes for them to go "find it" only to come back and tell me they're still working on it. Sometimes when I order two drinks I'll finally get to the window and they'll only hand me one drink, then I'll have to clarify I had two in my order (which leads to a longer wait as they scramble to get the second drink). Nobody seems to be on the same page at this location and patrons pay the price.

When I've tried to circumvent the drive-thru wait in the past I've entered the store after placing my mobile order only to wait 10-15 minutes longer than the expected wait time the app tells me. The store is regularly packed with 5-7 other people waiting for their orders, all crammed at the entranceway (it's already not a very large location to begin with).

Like I said staff is nice for the most part and there are even a few staff members I've become a regular to, but I cannot justify the 30-45 minute wait time for a singular drink that would take me a fraction of the time to get at other Starbucks locations. I'm not sure if this particular location is understaffed, poorly managed, or something between, but my patience has unfortunately ran out after months and months of the same-old. I definitely recommend taking your...

I usually love coming to this location and everyone is always very sweet so i'm really only posting this review in hopes that something positive comes out of it. I went to the drive through yesterday at 3:12pm, the line had about 7 cars in front of me. i'm very patient and never have an issue with waiting. i expected to wait at least 15-20 minutes max but i ended up ordering at the microphone at 3:44. the gentleman who took my order (venti matcha/ grande caramel frapp) was very nice as usual. i arrived at the window and my matcha didn't have the cinnamon i asked for and they ended up fixing it for me after a few minutes. for some reason they kept mistaking the caramel frapp for a pink drink and i had to repeatedly correct them. i felt pretty upset having to continue to wait but i was being as nice as i could be since i understand what its like to work at a drive through. one of the guys told me "it's all crazy because of shift change" i told him i understood but it drove me crazy seeing a group of about 5 workers not doing anything. they may have been clocked out but then again, maybe they weren't. i wouldn't know. the guy ended up trying to talk to me to calm the tension as they were working on the frapp (idk his name but he was pretty sweet. IM SORRY I WAS IN A BIT OF A BAD MOOD :( thank u for everything!! ) i ended up receiving a venti caramel frapp which i appreciated. i just didn't like how long i had to wait for it. i ended up leaving the window at 4:00pm. I've waited extra time on mobile orders at this location so i knew it would be a wait, but i can't spend almost an hour waiting for an order. truly, i do appreciate the employees and everything they do. i've never had an issue with them and they're all super sweet and friendly people. i still...

I went to this location at 9:30am and the drive thru line was very long so I decided to park and go inside. The line inside was about 4 deep but there were plenty of people working so I figured it would move quickly. Well I quickly found out that everyone in front of me were apparently current or former employees because everyone behind the counter were having conversations with them. Which is fine, IF you can work AND talk. But in my opinion, that is rude. Not only was the cashier just having casual conversation with the person in front of her, but she was also hand signaling to people that came in behind me-who apparently were also employees. Needless to say, this was all taking a very long time. The employees behind the counter were in no rush AT ALL. Just having conversation with each other about what they did the night before. Finally, one girl behind the counter asked people in the line what she could start for them. So the line moved after that. But unfortunately when I finally got the two hot drinks I ordered, they were luke warm at best. And just tasted like warm milk. The Chai Tea has hardly any hint of chai in it. Which was confusing because they had JUST been made. I did not have time to ask for new ones because I had already been there 20 minutes and had somewhere to be. This place needs to be managed better with the workers concentrating on customers and getting them in and out and not personal conversations. The one girl who made my drinks was clearly having to rush orders resulting in cold drinks that were...