Roy's Pasties & Bakery — Restaurant in Houghton

The setting is nice but I agree with the professional food critic who said the food is like licking a salt lick. The nastiness of the staff eclipses everything, though. I do not recommend this place for your body or soul.

The woman who looks like a Walmart version of Dolly guesting on the Hallmark Channel with drug store make up who is married to the poor owner is abusive and has a glaring personality disorder. She is toxic and barely literate, I feel sorry for anyone who interacts with her in any capacity. I always heard she’s hated by most of her family and employees and now see why given the way she personally attacks and argues with everyone who attempts to have a respectful dialogue with her. Her superiority complex is certainly baseless. She has no stress or frustration management skills; she is one of the most repugnant humans I have encountered in the restaurant or food service industry. I’ve seen higher functioning and more polished prisoners incarcerated for violent felonies released to work in prison dining hallls.

The food is overall subpar, tasteless except for salt, and would be even if sold at discounted prices. There’s no food item worth the malevolence you get from the business troll and orally aggressive sea witch who behaves like an entitled cartoon character with no self awareness or insight. She is insecure, hyperdefensive, degrading and condescending. I have heard this from countless others and if you take a look at the upside down craziness she spews at every negative review on this site you’ll get a taste of her pathology. Her delusions of grandeur would only be commensurate with her worth if she was given gold bars for each pound she weighs. She has no skills to deal with customers or normal human interactions. Her misanthropy is stunning, she gives a Carol Baskin vibe. Her spouse should seriously consider hiring an attorney to protect himself and his business from this over fed parasitic tick who doesn’t possess the intellect, class, or the people reading, problem solving, emotional regulation or customer service skills of a 12 year old. I worry for him and his business. You cannot sustain this—despite a previously good reputation. She is destructive and caustic. He has my deepest sympathies in dealing with a person of her values...

We used to love Roy's. They even catered our wedding and made many a birthday cake. But recent interactions have left such a bad taste in my mouth, I don't think there's any going back. My mother in law ordered pasties to be sent to her brother out in Maryland, and they were ruined by the time they got there because of post office delays. My MIL called and asked what could be done and was ignored for weeks. Only when she called again and offered to pay for shipping (AGAIN I might add, since the original order involved her paying for shipping to begin with) did they agree to send a replacement. Again the ordered was ruined by post office delays. My MIL was not offered a refund of any kind for either situation, so now she's paid for pasties and shipping x2 only for no edible product to be delivered. When she contacted Roy's about this after the 2nd failed ship, she was told that it was all on the post office and they (Roy's) weren't going to do anything about it. As a business, how do you not have insurance on your shipping and how is this not illegal? I feel ashamed for this establishment and will not be spending my money here again.

Pray tell what are the facts? At the end of the day, spoiled product ended up being delivered. While the spoilage isn't on you, continuing to charge someone to keep trying to send viable product and your refusal to go after USPS IS on you. You are the one purchasing the service of shipping and then charging the customer for it. The customer has no way to recoup a loss through USPS when they're not the ones who arranged shipping. Most shipping methods come with an automatic $100 insurance coverage. Please do explain instead of getting defensive and giving an excuse of "it didn't involve you". Bad...

I'm a big fan of pasties and was very excited to visit Roy's, given the positive reviews. It was just okay.

The good: the building is nice and bright with huge windows, plenty of indoor and outdoor seating, and a great view of the water.

The bad: service. The three ladies working behind the counter did not greet us or smile even once. One of them had a scowl on her face the whole time that made us feel like we weren't wanted there. The napkin dispensers on the tables were almost all empty.

The okay: pasties. First of all, they were all pre-packaged and kept warm in a hot box. This didn't scream freshness, and it came through in the food. The special Philly cheesesteak pasty showed this very well with cheese that was maybe once melted and had re-congealed. The breakfast pasty was very heavy on potato and lacking on the things you really want in a breakfast dish: eggs and meat. I peeled the whole top off of my half to look for sausage and couldn't visually ID any, although you could almost taste it in a few bites.

Slight redemption: the turkey and cranberry pasty was quite good. It wasn't overly sweet from the cranberry, had a great level of moisture from the dressing and gravy, and tasted like turkey. Also, across all three pasties, the pastry crust itself was tender and tasty. Not the best I've had, but nice.

We came hoping to take some frozen pasties home to Minnesota, but decided none were worth it. We have a local food truck that does a much better job.

I hope a cool place like this with a great concept and location can make some...