While the listed, printed selection and accompanying description of some burgers will surely raise eyebrows here (read further below), the “American Burger” I ordered was so perfectly executed that I almost wondered if the line cook who made it was moonlighting from some high-end restaurant. Medium-rare burgers are easier to fool the senses as the patty will naturally be more moist (and medium-rare is what I usually order), but this place pulled off to perfection a medium-cooked burger without drying it out or sucking out all the flavors that burger-eaters crave. And kudos to the aloof waiter who bothered to ask how I wanted the egg that topped my American burger (it came out perfectly over-easy and runny without any frightening cold spots) and the bacon—wow!—unburnt, not too-thin or too-thick, substantial but not overbearing (and darn good-looking because bacon needs to look good). *The egg and bacon were so well made that I might just come back here just to get a breakfast plate (if they have such). I mean, the way this American burger was all put together—really, you can tell that the guy or gal who made the burger CARES about burgers. Ok, so suffice to say that this place can deliver it’s American burger with aplomb. But the other burgers..? As I headlined above how some of the burgers listed here can raise eyebrows, the menu actually has Japanese wagyu burger AND Kobe beef burgers (for only a few bucks more, to boot). Come on fellas, really? First of all, that kind of burger should cost at least $100 (and Kobe is more expensive anyway, although this menu has Kobe being cheaper; see pic) let alone, the absurdity of making burgers out of perfectly marbled beef that needs to be eaten as steak (simple and plain). Why have wagyu and Kobe burgers on the menu when it’s highly unlikely that the patties are actually such (maybe 1%?) and for what purpose? Most burger/steak eaters know all of this so it’s insulting. What’s worse is that it’s just tacky. Which is why the dining experience here, notwithstanding the magnificently prepared and gloriously delicious American burger, can feel oh so tired (trying...
Read moreThe food here was ok.. not good, certainly not great, but it was edible. The service was terrible. Uncaring, unthoughtful, untrained.
I asked for creamers with my coffee.. they got tossed on the table from about a foot away.. not because the waiter was mad but because he had his head turned and was chatting with the other 5 people on staff that were all just standing around doing absolutely NOTHING.
I ordered a waffle and eggs. Waffle was cold.. brought to the table, dry, with NO BUTTER. By the time the poorly trained server finally got back to the table with two small fake butter cups, the waffle was so cold it never melted the butter. The syrup was pulled directly from the refrigerator... cold again.
I never got a glass of water to go with my coffee.. isn't this just standard? Then, you ask and still don't receive it...
Our group of 3 received our food orders at different times. The other two people at my table had their food and were eating when the waiter finally brought my order to the table. He stood there, looking at our table and asked: "who had the waffle?" REALLY ??????? You MORON.. how about the ONLY person at the table with no food ?????
There were many servers standing around doing nothing, there were very few customers there - more employees than customers... and service was horrible. The staff was laughing, talking loudly, a few screams and laughter broke out behind the counter and just a bunch of general horseplay. This is all lack of training and supervision by management. Somebody needs to pull their head out, train the staff and try to do a better job. I will NOT be going back.. and it's a shame because there were some menu items that actually looked...
Read moreOk, I read reviews. We were stopping really fast to eat some brunch, reviews said it was good…. So we decided to stop in. Signs say to wait to be seated as you walk in. There’s probably just as many employees as customers. We got greeted and told to sit where ever we wanted. There was only 1 table by the bathrooms, which stunk. Ordered coffee and they came about half full. Ordered our food and my boyfriends meal clearly stated sunny side up eggs…. Our food came and he had scrambled eggs. We both had cold toast so the butter wouldn’t melt. We asked our server if we could get the eggs sunny side up since that’s what we wanted on the menu, and he acted confused. He could barely speak English so I guess he didn’t understand us…. Another server came over and we asked her the same thing. Eventually we got his eggs. Then found hair on his bacon. We got a server who explained she herself had found a hair in her food one day. So we asked for our server, explained that we weren’t happy with our experience. He said he would pay for it for us. Which didn’t sound right. So we asked for a manager…. He grabbed a guy who had no name tag or different uniform to tell he was anything but another server. Both men just stood there staring at us. No introduction. So we had to ask if he was a manager… he said yes, so we explained what happened and he said sorry and that’s ok and walked away. We were so confused on are we paying or what is he doing about helping us. In the end we had to call our server back again when we asked for the tab he brought us just the coffee on it. So we only paid for coffee in the end. just trying to give any one interested our not good...
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