Raising Cane's Chicken Fingers — Restaurant in Hurst

Literally the craziest experience I’ve ever had at a fast food place. Usually love Raising Canes. That’s our go to chicken place. Tonight, a white 4 door sedan, Arizona LP BCY9555, drove in front of us right before ordering. We thought it was weird but saw an uber eats sign in the back window so thought she was picking up someone’s food. When she got to the drive thru window she most certainly did just that, but OURS! We asked the girl in the window if that woman in the car just took 3 boxed combos with drinks and she said yes. SHE STOLE OUR FOOD! The manager, skinny young guy with glasses, comes to the window and asks for our receipt. My bf was driving and wasn’t given one but we pulled up our bank app and showed we JUST paid $25.84. He started treating us like WE WERE THE CRIMINALS. Telling us we can’t get refunded and they gave us our food. This was enraging and I told him exactly what the LP# and the description of the woman was that took our food. He pulled two more employees up to the window (now 4) and one employee told him we were correct and he STILL REFUSED TO REFUND OR PROVIDE OUR FOOD! That’s when we lost it! Food is food and we would’ve laughed the whole thing off if it wasn’t for that manager! HE SHOULD BE FIRED and I’m calling Corporate ASAP to request it! We’re showing you all the proof, providing LP#, our bank account and you have cameras at the drive thru and you want to treat us like we were the criminals!? Telling us “there’s nothing you can do and “he” gave us our food.” Almost positive the first girl at the window was in on the whole thing with the Arizona LP woman. DO NOT GO TO THE HURST RAISING CANES!!! After all was said and done, we paid for a whole order we didn’t even get!! I can’t wait to talk to the higher up!!!!...

Fast food? Not really. Oh, they're hella fast, but the food flavor isn't rushed. Raising Canes is truly the only spot I see as doing chicken at the same high level as CFA. One edge RC has? The bread. I am addicted to fresh, hot bread when it's done right.

Toasty, buttery, with this tiny crispy sesame seeds. If your diet excludes bread, RIP your diet. This is cheat day toast. Put no gravy on it, though. Take it home, and break out the molasses. This is pure Texas toast. Should come with a Stetson and boots.

The tenders are tender. The Canes sauce? Ask for extra so you can luxuriate in it. Even dip the bread in it. The slaw is not super sweet and messy. It has a fresh taste, lightly sweet, crunchy, yummy.

Ask for your fries well done, or they come out looking flash fried, not golden. I like mine golden. As prescribed golden, these beat Mickey Ds. Apply a liberal sprinkle of Black pepper people. Stop skipping the spices.

And while we're on the subject of tenders, don't spend too much legal tender, moolah you know you might not have. It's time to pay our property taxes as well. It's time to give TAD a wad of moolah, so look for value where you can.

Take care of yourselves. I'm looking forward to an even better 2024. It always...

"Give Them The Pickle" by Bob Farrell. This book should be given to managers of each restaurant.

I went to the Hurst restaurant for a dozen chicken tenders for Take-out to complete our meal with our left over black-eyed peas from New Years Day. Did not want any sides because we had plenty at home.

First, no offering of multiple tenders only other than to purchase each piece for $1.19 per tender.

Second, My main complaint and determining factor, dipping sauce was not offered with the purchase of a dozen tenders. Was going to be charged over $2.10 for sauce after spending over $14.00 for chicken.

I refuse to pay for any sauce. I walked out of the store without purchase.

Your managers need to read "Give Them The Pickle" and realize that charging for the sauce might be saving you money but costing you loyal customers.

I drove to your competitor, Popeyes, paid near the same amount for 12 tenders and was given 6 sauces FREE...

Again, you saved your cost for the sauce but you also lost $14.00...

But, the biggest thing you lost was my Loyalty as customer. Raising Canes will not be my first choice for chicken tenders, It will not be my second choice for chicken tenders BUT it will be my LAST choice in...