Wendy's — Restaurant in Idaho Falls

I'm sorry to have to say that I actually had the worst experience tonight then I've ever had in a Wendy's, dining in. I had one of the new combo meals. The mushroom burger with added avocado combo and a sour cream and chives baked potato with shredded cheddar cheese. Because I had issues before with the drive-thru service not giving condiments or butter and sour cream for my baked potato, I asked ahead of time to make sure I didn't have a problem this time. The person taking my order told me that butter doesn't come with the baked potato. Imagine my shock, since I've been ordering the same baked potato for many years! It has always come with butter on the side. Never had to ask for it. Who wants a dry potato? Anyway, I get my order and the fries were dark, hard & not very warm. My daughter took them back to the counter and asked for some fresh fries. She actually saw them dump them in the garbage. But then they gave her another order of fries that were identical and weren't fresh either. My burger was dry and had hard cheese on it. Looks like it might have been sitting and maybe they just added the mushrooms and avocado. Mushrooms and avocado were fresh though. My baked potato skin was wrinkled, hard and very crusty. Needless to say I was not satisfied with the meal and I was really looking forward to eating here. I usually always have a great dining experience at Wendy's, so this really caught me off guard. Hopefully the next time it will be better. Not sure if I'm coming back to this particular one though. Too bad it's the...

Went to Wendy's today with our kids to get kids meals and 2 chicken sandwiches. Upon getting to the windows the manager(keegan) was being rude to her employees, we had 4 1.99 kid meals coupons and a bogo chicken sandwich coupon. We gave them the coupons and the manager was extremely rude and raised her voice saying "you cant use the the chicken coupon also! " we asked her to stop yelling in which she stated I'm just loud but if you want me to yell I can. After getting everything sorted out she said was rude making sure everything was charged right we took her word for it got the food and the receipt and it was not charged right I was charged 4 extra dollars in which I had to go back in to deal with. Very rude terrible service, her employees did not look thrilled to work with this manager and her customer service was beyond piss poor. I'm extremely appalled at the service received to day in hopes that the general manager reads this to know what's going on when this manager is left I charge.. we normally don't have this kind of problems at this location.

Also the chicken sandwiches were old and very...

I cannot eat gluten so eating out can be difficult for me. It's obvious when staff understand allergies and how they relate to the foods they serve. When I asked about food allergies here, the staff was happy to ask, but came back and told me they were not trained or certified to let me know which items on their menu were gluten free, which is frustrating.

It doesn't take any special training outside of staff being able to read a sheet that identifies common allergens for each menu item. I've seen it at many other restaurants and always gives me a sense of security when I eat at those places

I don't blame the staff, but honestly Wendy's management should just invest in a little extra training for their staff to know how to check foods. People in the food industry should understand food allergies.

Or at the very least make allergy info more available on their website so people can feel safe...