Dharma Sushi — Restaurant in Idaho

Title: Subpar Experience at Dharma Sushi & Thai

Rating: ⭐️⭐️

Review:

My recent visit to Dharma Sushi & Thai left much to be desired, as the overall experience fell short of expectations. Beyond the disappointment of the lack of authentic Thai cuisine as stated in there name, I also encountered additional issues that affected my dining experience.

One notable concern was the absence of an exhaust vent for the grease in the restaurant. As a result, the air inside was heavy with the smell of grease, which permeated everything, including clothing and hair. Leaving the restaurant with a lingering smell of grease was highly unpleasant and detracted from the dining experience.

Furthermore, the condition of the restaurant's floor was unsatisfactory. It was apparent that the floor had not been adequately maintained, as it was covered in grease. This not only created an unappealing visual impression but also posed a potential safety hazard.

These cleanliness and maintenance issues showcased a lack of attention to detail and overall hygiene standards, which significantly impacted the overall dining experience.

While the absence of any Thai dishes and the underwhelming sushi selection were already disappointing, the lack of proper ventilation and cleanliness concerns added to the overall dissatisfaction. These issues highlight a lack of care and attention to the restaurant's atmosphere and overall customer experience.

Considering the aforementioned concerns, I would hesitate to recommend Dharma Sushi & Thai as a dining destination. For a more enjoyable and hygienic experience, I suggest exploring other establishments that prioritize cleanliness, authentic cuisine, and a pleasant dining atmosphere.

Two stars are given for the potential of the sushi selection, but the lack of proper ventilation, cleanliness issues, and absence of authentic Thai dishes contribute to an overall subpar...

Their response (to my original review) feels so frusterating. It is giving reasons and defending rude and harmful behavior. It seems hanging up on someone twice and correcting someone in a way that feels rude is ok.

As I explained to this person, I know they intentionally hanging up because they said it!!! It is frustrating and lacks care to say it was no purpose when it was LITERALLY announced by the person.

The information was not really correct in my opinion. It is in fact it is normal and correct to call them (cut) rolls. That's like someone saying in my opinon can I have a piece of pizza? And they say in a perceived attitude "it's called a slice of pizza" I just so think this was said in a rude manner. Thought it might not have been on purpose.

The original response of the restaurant is exactly why I felt it was not taken serious. To defend/deny hanging up etc.

I could tell on the phone that they were not taking it seriously and this response only validates those feelings.. For me telling me what I said happened is not true is not considering feedback.

(Original review)

The guy on the phone was so rude & purposely hung up on me two times.

I called and to speak to the manager (or said they were) and got a vibe that it was seen as unimportant.

For me it was rude customer serice and for that reason I won't be eating or ordering from here. J don't think the manager even...

I've had food here in the past that was good and I know a couple people that love eating here so I'm trying to be fair with my overall stars.

Having said that, do NOT order the Roadhouse. It was the worst sushi roll I've ever tried. It says it comes with Tuna. I have no idea what meat they actually put in my roll - all I know is that it was tough and chewy like overcooked chicken. That's what I get for trying something so non-traditional. I used to naively think bacon was an improvement to almost anything, but I'm now convinced it doesn't belong anywhere near sushi. What was I thinking? The flavor combination in this roll was disgusting. The other items we got seemed fine. My coworker enjoyed her meal so I would probably guess the rest if it was even good. But the Roadhouse ruined my meal - it permeated everything, I couldn't get the taste out of my mouth, no amount of sauces helped, and I threw a large portion of my food away.

Sadly, I don't get a lot of extra income to spend on eating out and I don't think I can justify spending my money here again. I hope they take this monstrosity off their menu for everybody...