Chip Cookies — Restaurant in Boise

Beware, this company has no protection from fraudulent credit card orders. They don’t make the recipient sign a receipt. I made a mistake tonight when I made my order. I let the app pin my address, and I didn’t make sure the address was correct. The cookies got taken to the wrong address, and delivered. I’m not really upset about the cookies because it’s only $13. The thing that concerns me is the driver just dropped the cookies off to the wrong place and left. I called the store to tell them my concern. The kid that answered the phone said that they don’t get involved with how money is spent with their company. People order cookies for other people all the time and it isn’t their problem I put in the wrong address. That’s when I asked if there was a receipt because I’d like to know who just accepted the order and wasn’t honest about it. He said that they aren’t going to make anyone sign a credit card receipt over $13 worth of cookies. When I asked how they protect their customers against fraud, he said that it was my problem because I put in the wrong address. He said that he had 300 deliveries tonight and didn’t have time to worry about my “problem”. I told him I realized I made a mistake with the address and I’m not worried about the cookies, but I AM worried about ever using my credit card with this company ever again considering there is ZERO accountability with their staff. He got upset and said it’s the way their company works and not his problem. Because of ME, now he has a bunch of other late deliveries. He said he can just send free cookies. I told him again it’s not about the cookies, and he just got more rude and said he doesn’t make the rules of the company, and I can just call another number if I want to complain. This is information he could have given me in the first place instead of getting defensive and complaining about his 300 deliveries. I realize that I made the mistake of not checking the house number on the address. I didn’t expect to be treated like an idiot and told that they don’t care about the security of my...

UPDATE: After emailing with Mason the general manager, ive decided to change my rating from 2 stars to 5! He was very understanding and helpful. He replied quickly even over a holiday break. He offered to send a box on him to make up for my past disappointments and to my surprise I recieved 2 boxes right on time, hot and delicious. As a growing business Mason has not forgotten his customers. He improved the experience so much, and I will be ordering again in the future :) .

I've ordered from here 3 times. First time went smoothly, no problems at all. The last two times have unfortunately been different. A few weeks ago I ordered and got a call from chip, they lost my order- this call was 5 minutes before the deadline for them to arrive. They did eventually show up, cold and overbaked. I let it slide because I know how busy you guys are, and I dont enjoy causing waves of any kind. As for the second time, I'm still waiting on my cookies. 4 minutes before the deadline (8:30 Monday night) I got a text from the shift lead saying the oven wasnt working (i think thats what they meant, typos and weird wording made it a little confusing) and my order has been pushed back 20 minutes. The kicker is, I preordered these last night so I'm kind of upset they weren't prepared or even delivered right at 8! BUT once again i didn't have a big problem with it because after all, theres a 30 minute window and chip has a high demand. Overall, I'm upset that I didn't even get a call... just a poorly written text. Bad customer service in my opinion. As of now, my boyfriend and I are waiting for the cookies to arrive. I'll update my review after they show up, for better or for worse. The one thing they did do right so far was automatically refund the delivery fee, so thank you for that but I hope it's the extent of what will need to be done. Seriously, 66.6% of my experience with chip has been more negative than I wish it was... what's up with that?? UPDATE: they arrived warm and tasted very good. Still disappointed there was even a reason to feel the need...

Warning Warning Warning Warning Yelp's pretend attorney general warns: The following business products are highly addictive, feels your belly with YUMMY goodness and leaves you wanting more and more and more! Consumers of this product become highly addicted quickly, on first consumption, and with the easy online ordering, order tracking, and late night delivery-- it's certainly a recipe for an instant high and overall addiction on both the belly and the pocketbook! In the words of Britney Spears "Gimme, gimme more gimme more gimme, gimme more!" I need it, I want it, I can't not have it!

Ok, all that may be a little dramatic(a little), but it's kinda true! Last night, the kids and I wanted a snack, yet Dad didn't want to go to the store or go bake something, so I remembered seeing Amie's (our Yelp embassador) review and I thought I should try it.

The app is amazingly easy to use. Right now we in Boise only have one flavor, chocolate chip. A box of 4 is $10 and you have a small delivery fee $2.99 and I tipped so about $15 for 4 cookies. The order was simplistic. You then get an email or text alerts (you chose) then you sit and anxiously wait. What did I just do?!? Did I really order cookies this late in the evening? Oh, yes-I-did!

The text messages kept me updated and I walked out to the car where I was handed these steamy, melt-in-your-mouth, addictive, heavy, large, warm cookies! Within 30 minutes of ordering, I had my cookies.

Getting them in the house, I thought the box was awfully heavy. They were perfectly cooked, melted wonderfully, and amazing tasting. Seriously. I couldn't finish one and saved it for the next day. I warmed the cookie up and it was still just as good. All 5 of us mmmmm'd as we ate them. It was the quietest I've seen my kids in, well, forever!

As Amie says in her March 2018 review, it's over the top... and lifes never the same, I agree and that's what's awesome about it! Give them a try. They...