Einstein Bros. Bagels — Restaurant in Idaho

Every time I order a sandwich, its not cut in half. Even though the kiosk has a prompt to request not cutting it, which means that by default it’s supposed to be cut in half. And every time i have to then ask for the employees to please cut my sandwich in half, because otherwise it’s hard to eat and gets messy, they give me attitude. I’ve always been nice and understanding, because I know it gets busy, but it would be easier for everyone if they just cut the sandwiches and bagels like they're supposed to. Horrible customer service going along with that as well, I don’t understand why they’re annoyed with me for asking them to do something they should’ve already done, it would've been easier for you to do it right the first time. Instead customers will have to interrupt what the employees are doing in order to get their sandwich made right. This isn't...

I work nearby and went here for the first time today. While the food and service where great, the older woman who, I'm going to go out on a limb and guess she is the manager. Is appalling. It looked as though she was training some employees and the way she spoke to them was abhorrent. I imagine if corporate knew their manager was borderline abusing employees they may have an issue. I plan on reporting this to corporate. I work in HR and this is a lawsuit waiting to happen. I imagine since it looks like its all college kids working there they get away with it because kids don't know their rights. Shameful. I will go back later and film some...

Once they start running out of bagels they will just pick a different flavor for you once they're out without asking you. I ordered an egg sandwich on an asiago and got it on a raisin, I saw them calling out to other orders asking them to pick a different flavor but I was never asked. The food in the sandwich was also barely cooked, if the stuff wasn't already precooked before reheating it definitely would violate some health code. Do...