Shake Shack Downtown Indianapolis — Restaurant in Indianapolis

I read about this company before I wrote my review trying to understand how Shake Shack stands to continue against pretty much any mainstream burger venue, let alone gourmet. I recognize now this restaurant is a cause focused venture. I’m certainly open to assisting in community betterment, but I don’t think I’ll use this means to do so after my first experience. Upon entry, I reviewed a fairly concise menu and selected the “Shack Stack”, fries, and large “Fifty-Fifty” (aka a 24oz. Arnold Palmer”). While the website and site menu details premium ingredients and sustainable sourcing, I found the burger smallish against competitors with basic flavor. The Ore-Ida Golden Crinkles styled fries tasted like Ore-Ida Golden Crinkles. My ranch ramekin was filled a quarter. My “Fifty-Fifty” and refill was watered down as was my lunch partner’s. Having a “sustainability” mention in reading material found me tossing my plastic cup by staff request for a fresh one; refills take place behind the counter. We searched for the cleanest table to dine, finding one with just crumbs present. Walked over fries smashed on the floor, with debris, and paper material were down there as well. A staff member dropped a napkin, thought about picking it up, then walked off. Another employee checked on us during our stay, but did not address cleanliness. He was kind. I don’t see myself returning for a $23 burger, fries, and drink, to this level. I’m sad for my review. The effort business people put into getting vision to reality is admirable; However, this particular set up...

Man NCAA beware (too bad this review comes when the game is coming up and I went there yesterday) ... for an $ 8.00 burger plus price of sides etc they have gone totally rotten in quality for being one of our new burger places. Just go a block down to Bruburger TRUST A LOCAL 2 stars cause of the staff being actually kind. Zero for what I went through. Thankfully I got a parking spot out front. 1st walked in and got bags and assured it's all fine. Nope .... missing a entire burger. Walk in get my burger and as I returned to the car saw what 'lettuce' meant (see picture below ) .... go back in and talk to manager who was giving me a 'whatever' feel - zero customer service kindness. Go back to car and yes he gave me fries for the error cause mine were cold but POUNDED them with cheese. So after 2 trips I HAD TO GO BACK IN AS my burger was missing steak sauce. I'll stick to NYC (which I live in Indy and my 1st shake shack experience was there) In NYC you can imagine how busy it is there and ours HAD 1 CUSTOMER. My togo order was from hell and nothing was said or done to fix things correctly. No thanks for acting poor managerial skills since he definitely didn't care thar my obvious food errors weren't taken seriously, gave me fries adding cheese I didn't ask. Definitely my last visit!!!! 1...

I rarely go downtown Indy but when I do I like to try new places to eat at. Today I went to Shake Shack because I was in the mood for a burger and it was close to where I was. Personally I really wasn’t impressed at all. You place your order via a kiosk then sit and wait to be called. When I was looking for a table to sit at they were all dirty, either had trash or crumbs on them. While looking around I saw santiwipes, so I assume you have to clean the tables yourself. For a $30 lunch, I expect at least a clean table. I ordered the white truffle burger with bacon, side of fries, large lemonade and a six piece chicken nugget, plus they added a 10% tip, not sure who or what I was tipping for. I didn’t like that. My total was $30 😲 The burger was really thin and dry, I prefer mine thick and juicy. The fries were ok, just plain crinkled fries with Parmesan or something sprinkled on them. The lemonade was good. I got the nuggets for my service dog to have as a treat when we got back to the car. I tasted 1/2 one at the table. It was ok, better than the burger. This place just isn’t my cup of tea and won’t be returning. Very disappointing. Not being familiar with the area, the parking sucked! Street parking I paid $2.00 for 1 hour. Just putting prices so y’all have a heads...