Hotel Indy, Indianapolis, a Tribute Portfolio Hotel — Hotel in Indianapolis

It's not very often that I leave negative reviews for places, mostly because I know what it's like to work with the public and I know how difficult it can be to juggle everything and sometimes there are things that fall through the cracks. But as someone who has stayed primarily only at Marriott hotels for the past 10 years or so, this was my first time having a truly negative experience at one of Marriott's hotels.

Before making my reservation, I called the hotel directly to ask them about their pet policy, as it is somewhat ambiguous on their website. They mention allowing dogs, but then it says "pets" below that, and since I have a cat, I wasn't going to make the reservation without the clarification beforehand. The employee on the phone, who's name escapes me unfortunately, identified themselves as working at the front desk, and when asked about the policy, they assured me two separate times that they allowed cats. So I made the reservation. I have an account with Marriott, so when I booked the room, in the section for "Notes", I even marked down in there, "I will have my cat with me." The fact that absolutely no one at all at any point between me booking the reservation and me showing up to the hotel to check in, called me to inform me that unfortunately, they don't allow cats at their hotel. I found this out AFTER checking in at the front desk, who I even mentioned to the gentleman that I had my cat with me, and he didn't say they didn't allow cats. I went out to my car to get the cat and some of my stuff the front desk employee comes outside and as i approached him, he told me they didn't allow cats. I was dumbfounded. I was already running late for a show that I'd driven to Indianapolis to see, and they waited until I was bringing myself, my cat and my things into the hotel to tell me they didn't allow cats? I asked them why?? You allow dogs. "They're more allergenic and are more destructive" I replied with, "My cat will be in a crate if I am not in the room, he'll be contained. I will pay whatever I have to pay to allow us to stay here, but I have no where else to go right now. I might as well just turn around and go back home if I seriously can't stay here." Their hollow apologies made me aware that the staff, the female manager that was standing there, and whoever the other employee was standing next to her, some other gentleman. I'll be honest, I begged and pleaded with them to let me stay, so I didn't miss the show I was supposed to see. I was in tears. This is my first encounter with a Marriott hotel that has not lived up to the standard that I've always known Marriott to have. So this review is probably less directed at other potential guests, maybe you won't have the same experience I did - other than, be aware that apparently their staff are not all up to date on what their policies are and you may or may not be given correct information and they won't even attempt to right their wrong in any way.

So, thank you Hotel Indy for giving the wrong information over the phone, thank you for clearly NOT looking at the notes in my reservation and seeing that I specifically said I would have my cat with me, thank you for not calling me to tell me you didn't allow cats, and thank you for not even owning up to your wrong and correcting it. The customer isn't always right, but I feel in this situation, this hotel dropped the ball in so many ways, across so many levels/chains of command, whether it be front desk employees up to front desk managers and above. The only thing I can be actually thankful for is that they didn't charge me anything for the room/reservation in any way, for which I'm appreciative. But I would've rather paid the money to be able to stay and not have the stress to deal with, than have the money and more stress than was necessary because of an obvious communication issue amongst the...

Hotel Indy is such a well decorated and fun property in downtown Indy. We started working with Hotel Indy in September of 2024 to hold the outdoor dinner space (The Paddock) for our rehearsal dinner of about 50 and rooftop space (Cannonball Lounge) for welcome drinks for about 150-200 for Sept 2025. They were super accommodating and we had a hold on both spaces and they let us know that if any other inquiries come in for either of those spaces they will let us know.

We went and visited the property in late 2024 and then were discussing menus in December 2024. At the end of January we reached out to formally put down the money to book the space and no one responded to us.

After reaching out twice, in Mid February we got a response that Hotel Indy had already booked out the Rooftop (Cannon Ball Lounge) to someone else. This was really disheartening because we had a hold on the space and had planning conversations for the past 4+ months, and the Hotel Indy staff knew this. Additionally, we were going to book out both spaces and not just the roof (spending over 15k), and we did not get any preference. They did not let us know that anyone else inquired on the space. After - they told us we should have booked the space sooner "If we knew anything about wedding planning" the thing about this is most people get married once so, we clearly do not do this often. When partnering with a vendor, especially when hosting a large 150-200 person event - you need to let the customer know how the processes works, if you recommend just booking now, has the hold expired etc. We are not the hospitality experts, you all are. They did not guide us through this process and it ended up with us losing the space and going back to the drawing board for our wedding festivities for September 2025. I was really heartbroken by this as the mock ups and photos from past events were so beautiful, and I had been envisioning holding our events in these spaces.

Overall, a great place but I am not sure the organization/professional practices are up to the standard to host large events with 150-200 people. I would also make sure you ask A LOT...

I was in town for a convention for 4 days and decided to give this newish hotel a shot. It's not too far of a walk from the hotel to the convention center. Even considering the cold weather in December.

Pros: The staff is amazing. I had the pleasure of interacting with Eleanor and Vanessa. Both of these ladies are extremely professional and it was obvious that their goal was to ensure that my stay was pleasant. I even witnessed them interacting with some not to pleasant guests and their patience were next level. If I ran a hotel these ladies are the example of what I would want to hire for guest relations. Please give these ladies a raise!!!

The gym at the hotel is AMAZING. So much so that I didn't even bother trying to go the gym that I pay a membership for. I scouted out my local gym and the hotel gym was hands down better. It was properly stocked with sanitary wipes to clean the equipment before and after use.

The hotel restaurant is legit. The food is good and the serving size is plentiful.

I personally didn't make it up to the roof top bar, but I heard from a few coworkers that they wished they knew about it sooner. They would have went each night that we stayed.

Cons: There is no store inside the hotel to purchase drinks and snacks. The closest store is Whole Foods and a CVS in the opposite direction. It would be nice if the hotel had a store as the stocked mini bar and snacks in the room isn't enough in my opinion.

Valet Parking / Parking, its a little tricky to find where to park and the lot is on the rear of the hotel. I think the parking is too expensive for what it is. If I did go again I would use the public parking and there is no benefit using the Valet Parking.

As for any downtown location, the noise at night could be a little on the loud side. I think they should have taken this in consider when they constructed the walls.

That's it,...