Home2 Suites by Hilton Indianapolis Downtown — Hotel in Indianapolis

Dear Home2, My stay with this property has been one of the most enjoyable stays I've had in a hotel. First, the lighting in the room is very up to par and makes a great ambience in the room. Very clean and uniform for the style of hotel it is. Bed is very comfortable and a strong sense of cleanliness that holds great in a hotel standard. The room is spacious and me being in an adjoining room there was a sense of privacy. The room was great and totally appealing to the kitchen and the amount of amenities the kitchen comes with of silverware and dishes. Everything in the room is user friendly to the shelving and has plenty of space to store anything. It's all around a great design. Customer service was great too. The night auditor was very friendly and the security of the building made excellent of being secure. I forgot my keys and was able to get my key with all proper proofs to get my key. For it being in the big city I find this to be very important. Finally the breakfast is the whole reason I'm writing this review the breakfast attendant was the most inviting and the breakfast was absolutely amazing! Hands down one of the best breakfast I have had a hotel. I have too give this hotel 5 stars. Excellent stay! ⭐⭐⭐⭐⭐

Update: I stayed 2 nights due to the sheer comfortability of this hotel. Again the breakfast was absolutely phenomenal and the customer service was top notch. I had a lot of luggage and the valet team and even I think the manager was jet set to assist me with getting my bags in order. Overall excellent Hotel and...

Fairly easy to find and with an alley to pull your car into to unload and wait for valet makes this an place to enjoy. The staff was very friendly throughout our stay, Ben at the front desk was a great way to be greeted into town. He was able to recommend some places to visit and eat and gave us some information about the city and traffic patterns. Taffy was super friendly during breakfast and even helped our son with making waffles. All the valet personal were super friendly when dropping off or picking up our vehicle.

The hotel itself; the room was clean and a good size. In the bathroom the ceiling did have some holes in it, there wasn't any sheetrock and seemed to defy all laws of physics as there was just paint on the ceiling. The kitchen area provided a way to store food with a mid-size fridge and a microwave to heat it up.

Being in the middle of the city you're able to walk to a lot of places. With many food options and convenience stores within a 10 minute walk it's easy to get what you need.

Weight room was a good size and never had more than two people at a time while we stayed. The pool is only 3.5 feet deep so great for little ones.

With valet being $40 a day the cost of your stay will be greater than you expect. I get it's the city but man does this suck when you have to pay to park $40 each day and you don't have access to your car if you leave something in it by accident. We had a night where we left some food in the car and didn't want to bother valet and would have liked to be able to grab...

I have been a loyal Hilton customer for years. Since the pandemic (and even a few minor instances before), I have seen a huge decrease in their customer service and a huge increase in their desire to boost their bottom line at anyone’s expensive but their own.

I booked a reservation through their app (I’m a Diamond member and track/add to my points). I booked this hotel as an advance purchase not knowing the rooms had to be booked though my daughter’s team at a reduced rate. Seeing that our club alone has 5-10 clubs going AND I would be staying in the same hotel, I reached out and explained assuming it’s one of the largest hotel chains in the world, they will take care of their repeat customers - boy was I wrong, again.

I contacted the hotel and corporate. Corporate is simply awful. I genuinely believe they give their personnel scripts to lie in an attempt to rid themselves of people, eg, people stating they are managers when they are not). Corporate’s solution was to add us to the group reservation and maintain the advance purchase which, as a single parent, is costing me nearly $300 more. Granted, to some it’s a minimal amount but not to those who are single parents on a budget.

Time to start spending money on corporations that genuinely care and make efforts to be as supportive of their clientele as the clientele that supports them. Hilton is no longer that corporation or maybe they never were and I was...