Big AL’s Cheesesteaks — Restaurant in Jacksonville

As an employee of the Metro Office complex, I was excited to frequent this place quite a bit when it first opened. The food quality is decent and it's very convenient for those who work in the offices here, but the prices are much higher than the food quality... forgivable because of convenience, I suppose. However, after having been there at least 5 times and getting a sandwich, my last trip in I had already paid for my 12 dollar chicken philly and a bag of chips. (even tipped a dollar and keep in mind this is frozen chicken thrown on a griddle, nothing fancy but edible). I forgot to ask for barbecue sauce and asked the cashier if I could get some.. She now had a long line and proceeded to tell me I had to get in line and pay 1.00 for some barbecue sauce... The same cashier I had dealt with many times and who had always just given me a cup of barbecue sauce without a charge. I was just shocked at the level of disrespect for a regular customer... That this business wouldn't even give me one more sauce on the house and let me know that next time I would have to pay a (ridiculously exorbitant) dollar for some BBQ sauce. I didn't really argue about it and instead told myself right then and there I was done supporting any business who treats their customers this way over some cheap BBQ sauce of all things! Spend the extra time to go elsewhere, your business is not...

I believe they need reconsider the customer service. They want make you pay for silverware even if you buy a plate. I request my lunch in advance and they give me the cup for my drink. When I came to pick up my lunch and fill the cup I get when I oder they charge me $1.40 for ge my drink. This is the way you lost customer. I a recurring customer until today. I wil never came back to this place. PS. I get my cup in the morning not the drink. I not looking for free refill just the soda I buy. And by the rude attitude. Please don't try to cover the attitude of your employee, specific one of then, because the young lady was respectful but the another lady came with attitude and is not the first time. I never disrespect any of your employees, well if complaints for something I think it's not fare is disrespectful... Any way you just loosing a customer and any recommendations I can make. Remember all business exists just because customer service. Your business exists because the custumer buy your products. Hope this kind of bad service can be fix before you loose...

I’ve given the Royal Palms cafe multiple chances, hoping the experience would improve—but after three visits, I’m thoroughly disappointed.

First, I tried a burger that seemed to be made with a budget frozen patty and topped with shredded cheese—not exactly what you’d expect for the price. Then came the Philly cheesesteak, where the meat barely covered the bun. Most recently, I ordered an egg and cheese sandwich that truly sealed my decision to stop going. It consisted of a single egg on a small piece of bread, with an extra charge just to add shredded cheese—bringing the total to $5 for what was essentially a basic snack.

It feels like the focus here is on convenience over quality. While it’s located conveniently within the building i work in, the food doesn’t justify the price. I’ve tried to give them the benefit of the doubt multiple times, but unfortunately, I won’t...