tacoria - Mexican Street Kitchen — Restaurant in Jersey City

I came to this restaurant for the past two days and had great food and service until today. I WILL NOT RETURN TO THIS ESTABLISHMENT AT ALL. I placed an order on Uber eats and even spoke to a lady who confirmed my order since I couldn’t make note of how I wanted the nachos to be layered. I finally get my ordered in a SEALED BAG from them to find my order MISSING. SEALED BAG, keep that in mind. I called the establishment and spoke to the same young lady who even recognized me and got her manager so I can speak further about this.

The manager wasn’t helpful at all in fact was very rude and told me that they double checked the bag and basically was saying the Uber driving took the food. There was nothing he could do and I need to handle it with Uber eats. I explained to him the bag was sealed, how did she take one order out of a sealed bag and it’s not broken and left everything else? The sauce and three orders of tacos were there but not the nachos that I ordered.

My mother intervened because I’m currently pregnant and waited 40 minutes for this food to be here to basically be told “not our problem, contact Uber eats for a refund. We can’t refund you.” He then is very nice to my mother and states he will make a new nachos with what I wanted on it.

I’m writing this review because I’ve worked in restaurants as a server, running food, and hostess-and the amount of time I’m encountering managers who are rude and nasty and don’t even over a solution to a customer who paid in your establishment for a service is beyond me. Spoke highly of this place to other people which is why food was ordered today.

After this, I will not be returning to this establishment. The way I was spoken to originally was unacceptable especially when I wasn’t being rude or nasty. While I was being talked too as if I made the mistake of not putting the food in there.

Don’t understand these managers, but owners need to hire more people skilled individuals. Because empathy is key first not to say it’s not your problem and Uber eats needs...

Thanks, Yelp Elite North Jersey for this Elite Check-in Week!

My +1 and I got to try an entree, elote, and a drink each. I went with the burrito box with carne asada + guac, and I really enjoyed it. This has rice, beans, cheese, pico de gallo, and sour cream - so if you have any aversions to any of this, make sure you tell them up front because all of the boxes come standard. One of the best parts of the meal was probably the hot sauce wall. There are so many different kinds! I only tried their homemade ones and the habanero and salsa verde was my favorite. The habanero is not that spicy at all. The elote was great as well, especially with the chipotle mayo it was served with. For my drink, I had the guava basil agua fresca. It was a little too sweet for my taste, but nothing some extra ice can't fix. Another thing I liked was the open kitchen - you can watch the elote masters at work. Prices are on par with Chipotle but the quality at Tacoria is way better. I saw somebody eating a burrito, which looked really good. It was toasted/golden brown (unlike the soggy mess they serve over at Chipotle), so I'll definitely be back...

Summary: Hands down! This is one of the best Mexican restaurants in Jersey City.

Full Review: Had been craving for some good Mexican food and these guys know it well. Visited them with a friend in the evening. They have a really great vibe, ample seating and without a doubt good food. There is some outdoor seating too to enjoy the sunny weather.

Loved the fact their menu is very vegetarian and vegan friendly, they had an entire side dedicated for Vegan choices. Found the pricing pretty reasonable and the portion sizes were generous. We had tried the Tacos and Burritos. Feel free to mix and match the different types of protein in your 3 tacos. The Burrito was very filling and flavorful. To add some spice, make sure you pick some sauces placed near the food pickup counter. Along with these we took a side of Cheesy Mexican corn which too was fab. Also loved their choice of Aqua Frescas - very light and refreshing.

Recommendations: Mains: Tacos or Burritos Choice of Protein: Fried avacado - fabulous texture Sauces: Salsa Verde, Habanero Drinks: Guava and Basil Aqua Fresca Side: Cheesy...