Subway — Restaurant in Kannapolis

I went into the store today to resolve an online order. I ordered online, the transaction went through and took my money, but I did not receive a confirmation email of my order nor was it in the app. I called the store location I ordered to see if they received my order, but the phone call didn't go through. So then I went into the store. And the first girl I spoke to was sweet and wanted to fix my problem for me; however, she wasn’t the person in charge and she was about to clock out to leave anyways . I didn’t mind bc I wouldn’t want her to be in trouble, I just wanted answers of how to fix the issue. She grabbed another employee and her name was Ana. She gave me a hard time and her energy was already rude af. I explained to her to situation and so she went to the back and called her manager Shannon to help resolve the issue, but both were unhelpful and not a delight and try to basically make me “go away”. Ana basically told me “my manager said you probably have the wrong address so to check where you sent it to” and then I told her “no, it’s not the wrong address as it’s the only subway I go to and close to my house. And I did not get the confirmation email so I can’t see anything regardless if that was a mistake, which it wasn’t, but my money was taken so I’m just trying to figure out what to do about this situation” and then she says “well we didn’t get it on our end so yeah.” And walks off to the back to go hide. I asked for her name and she didn’t respond. I had to ask another employee for her name. Had she just let me know on how I can handle the situation or give me a number to call so they can handle it I would have been fine and went on with my day. But that girl, ana, was rude and helpless and not professional at all she had an attitude the moment the other girl went to go get her. You guys really need to teach these young kids, how to talk...

I have called hr due to this is the most toxic subway I have been to in years…. And I go to this subway a lot…. The new manager gets frustrated if you ask for a drink tray. And then takes the anger to her next customers…. Also counts mkney with gloves while putting veggie on your sandwich. And if you ask her to follow restaurant directions… she will make her one employee run the line while she acts to good……. And let’s not forget about her boyfriend acting like a a bouncer while they already are kot Makeing your fooood till you….. change your attitude ……. I BELIVE I will be calling a higher up. And this restaurant needs to be fixed and ALLLLLL EMPLOYEES NEED TO BE RE SERVSAFE AND SUBWAY NEEDS TO MAKE SURE EVEYONE THERE IS SERV SAFE CERTIFICATION IS UP TO DATE …… and no boyfriends should be around acting like a bouncer because I don’t want someone counting money… then putting lettuce on my sandwich. Because she’s manger and can hide behind a huge company… please no one go to this location till I have fixed this…. At this point I’m about to run that subway.. after what I witnessed ……. I can’t add video but things will be changing at...

This is my local Subway and I’ve been coming here many times throughout the years, staff have always been polite and helpful and I’ve seen them many times. However, the new managers are extremely rude and unbelievably stingy. They refuse to honor certain coupons even when said coupons aren’t expired, they are stingy with meats and vegetables and when you ask for extra veggies (olives, sweet peppers, etc), they will either refuse, or only put one or two more vegetables on it. Ive also noticed that on one occasion they reused the same knife to close 3 separate sandwiches of mine. This CANNOT be sanitary. They will always hang around the dining area of the store and are nosey when you are ordering, don’t think i’ve never seen them not be in the store. Overall, these new managers (owners?) are horrid and significantly worsen the experience of ordering food at this location. Sad to see such a beloved location become such a headache. Again however, the employees themselves are lovely and the food is good. Prices have also skyrocketed, don’t know if this is related to new owners or not, but 3 dollars for a small...