My Village-grill Restaurant — Restaurant in Kansas City

As a first timer terrible experience. This is one of the only places that has suya so I decided to try it out. I attempted to call to place my order & ask some clarifying questions but no one answered so I went to order in person. However, upon arrival a lady began to try & sell me a buffet box for $25 I told her exactly what I wanted but she continued to try & talk me into the buffet until she got annoyed with my questions. The other young lady steps in to assist only to have an even nastier attitude. I asked a question about the fish that she suggested but later told me she was out off & she proceeded to ask “have I not ever had Nigerian food” I responded of course I had but just hadn’t had this specific restaurant. Then she tells me to look on the website for specifics as if she couldn’t explain. 45 mins later I return to pick up my order, there was an elderly man that ordered spinach. When she rang him up it was $37 confused he asked for an explanation & told her that the other lady did not tell him the price and he was expecting to pay around $10 for spinach. I intervened & asked the lady to just prepare him a side of spinach she refused. So the man said that he wanted to cancel the order. Both ladies became very aggressive stating that he had to pay because they had already put it in a box for him. They even came from around the counter because he said he didn’t want it. The man was certainly in his late 70’s and truly did not understand. Not to mention my suya was over cooked and hard. Will not...

Four hours for take out. We started ordering online at 430. Website didn’t work. So we called the order in by 530. They said an hour.. went at 630 and the order wasn’t ready. They said 30 minutes. At 730 they called and said they didn’t have all of the ingredients for the dishes and wouldn’t be able to make all the ordered plates. We’ve already paid; which by the way was more than the online prices. $150 for dinner. During that call they asked us when we were going to come pick up the food and said it should be done in 30 minutes. My husband waited at the restaurant until 9pm- closing time. At that point they said 45 more minutes for the fish dish if we wanted it. My husband said no. So minus a dish we still paid $150. They didn’t offer money back or anything.

Maybe the food is excellent but the business skills are horrific. They stay open because they have no competition. If you know you can’t fulfill an order at least have the respect for the customer to tell them so it doesn’t ruin their night. And give them their money back for what wasn’t provided.

UPDATE: They forgot the chicken order and the shrimp rice only has two tiny pieces of shrimp. So we basically...

The food there is good but the service, Oh my God it’s shamefully horrible. They literally did not honor an order I placed online because they wanted to charge more for the plate of food and the price on the online website was 5 dollars cheaper. You’d think they’d give you a call to let you know that they will not make this order but no. After driving half an hour to the place, they tell you they did not make the food because they don’t check the online orders from the website. They only check WhatsApp now. I’ve been there three times and three times, my order was messed up. First time they forgot my beef suya. Granted they gave it to me the next time I ordered but I kind of wanted it when I actually ordered it. Second time was just awful. Third time they did not prepare my order at all. This place is...