Phikul Thai Bistro — Restaurant in Kansas City

Worst service ever. Only half the appetizers came out at the beginning of the meal and the other half came out after dinner entree was already served. Keep in mind it was two of the same exact item (appetizer platter). Then only part of the dinner entrees came out and the others never did, so some people in our party did not even get to eat. Spice levels are also not consistent either. Ordered one thing medium spicy and another hot level spicy and they both tasted as spicy as the hot. Waitress never came back to ask how was the food. Also, she never came back to refill waters. The kid’s food was too spicy for them and they really needed more water. I even picked up an empty pitcher and brought it to the waitress, saying very nicely “I know you’re busy but when you can, please fill this for us, and we can fill our own glasses?” Even with that she didn’t fill the pitcher or come to fill our drinks at the table. All of the people in our party that actually received their food finished eating and the others food had still not arrived. Then we finally just got up and walked to the counter to tell them we need the bill to leave and to cancel the food they hadn’t brought out to us. They got an attitude and asked “what did we want to do or what do we need?” like we were at fault for something. I then replied to them that whatever food they have cooked already, we will pay for, and what has not been cooked, to take it off the bill. That we were just wanting to go. One lady said sorry and another man in the kitchen said sorry we’re busy. (We were one of two tables dining in at the time and the rest were togo orders. ) As I went outside and stood to wait for the rest of party, another customer who had been waiting for his togo, came out and told me I have way more patience than he did, and if that happened to him he would have just walked out. I am super tolerant and understanding of restaurants being short staffed these days but wow what a terrible...

My group had wanted to go to Minskey's but the wait was too long for our schedule. We decided on Thai food on the fly. We arrived about an hour before the restaurant closed at 10PM on a busy Saturday night.

The hostess seated us within ten minutes of arriving. Our server also came to take our order very quickly. After ordering, our food came incredibly fast for how busy the restaurant seemed. It couldn't have been more than ten minutes from ordering to arriving. We were only in the restaurant for about an hour, tops.

We got the appetizer platter, the papaya salad, and three pad thai servings with different proteins. Everything was delicious and very, very fresh. The "hot" level was perfect for me, although it was a growing, lingering heat.

The portions were very generous for the price. We shared some things and I had enough to take home for three more substantial meals. Had I been more conservative with the portions I probably could have gotten four or five meals out of most of a single serving of pad thai and half of the papaya salad.

The only issue that we ran into was that we didn't get our Thai iced tea until we alerted our server to its absence. However, our server brought the tea immediately after notice and was very apologetic to have forgotten it.

I highly recommend Phikul Thai Bistro! I had never had traditional Thai food until that visit and I'm very glad that we forewent pizza for something new. I hope to...

We have been to Phikul many times and enjoyed our experience, until tonight. All dishes ordered, with the exception of the crab rangoon, where terrible. I ask to send one dish back, to which, I was informed by the waitress that she would pay for it for us. I was thinking language translation not quite right. I never imagined a business would dock a waitress for a customer sending back poorly prepared food. I noted that the cook in the back talked very disrespectfully to the waitress to the point she was in tears. When the waitress came back to the table to collect payment, I told her that if there was a problem that I would pay for the dish I sent back as i did not want her in trouble or to be shorted money. She was very grateful and I was outraged at how this business treats their employees. Unacceptable!! I will not go back. No human being should ever be treated that way and businesses should never pass their business risk on to there employees. Returned food items are a cost of doing business and employees should not...