Denny's — Restaurant in Katy

had such a bad experience this afternoon. Was eating with my sister, she ordered nachos as an add on after we got our food. So as we were waiting and eating we realized her nachos were sitting on the counter for more than 10 mins. The waitress that took us was nowhere to be seen but we heard her laughing and talking to someone around the corner. A few moments after that I noticed someone’s hair was in my hashbrowns. I checked to see if it could’ve been mine but it was dark black and my hair is brown. So I completely lost my appetite and was ready to go. So after waiting more than 10 minutes on the nachos that were sitting on the counter, my sister saw how upset I was and decided we would inform them and just take the bill. The waitress finally came with the nachos and we informed her about the hair and that we no longer wanted the nachos. I wanted to see if the nachos had gotten cold while they were sitting so I touched a piece and no surprise there but it had gotten cold. The waitress came back and said that she would get the hashbrowns off our bill but didnt know if we could have the nachos off as well since I had touched it. My sister said okay and just asked for the bill. The waitress left and moments after that the manager came and said “whats the issue?” my sister informed her of the hair and that we no longer wanted the nachos. She told us she would take off the hashbrowns but we had to pay for the nachos. My sister said okay and she walked off. Her coming back to tell us the same thing we already discussed and settled with the waitress made no sense to me. With being rude on top of that, it was totally uncalled for. Won’t be returning to this location again. Not sure if we were supposed to sign the receipt after paying but as I waiting for it the waitress said “you good?” with an attitude. I asked her if there was something for us to sign to leave a tip there but she said no and wrote something on the copy she kept. I still have my receipt, so I would hope theres no way of her adding a tip on my card without my permission. But that was such terrible service from both the waitress and Manager. The waitress had dark hair and the manager had orangish hair. Never experienced such...

Stay away!! If I could give a zero I would! This is our first visit to the Denny,s on I-10 in Katy (2405 Texmati Drive) and we definitely want be returning!!

My sister and her family were in town and stayed at the hotel next door so we walked over to Denny’s. We walked in and the place was extremely busy! There were other people waiting to be seated, but they were moving pretty quickly so we decided to stay.

We had a party of five, so we got on the waiting list! When we got on the list there was only one name ahead of us with a party of two! A Hispanic family of seven came in well after us and got on the list! Then some white guy I am assuming he was the manager walked up to the desk trying to clear out the wait list! We were listening to the conversation because we were an ear shot of the hostess desk! The Hispanic hostess who took my name told the guy the party of five was next, then she left.

As the white guy worked the list he then called the Hispanic family of seven to the desk to be seated! So I walked up to the desk while the family was standing there to ask the white guy while they were being seated before us, he ignored me and kept walking! I knew at that time I was not going to eat at this establishment. I patiently waited at the desk unit the guy returned. So I asked him again while did he seat the family of seven before us when clearly we were next to be seated on the list. He said they were seated because they asked for a certain waitress! I am like really! I told him that was a bad way to do business when clearly the place is extremely busy and you have a list to follow! He went silent with this dumb look on his face! We just walked out! However, I did notice that the place was full of Hispanic customers and only a few African Americans! Now I see why there were only a few African Americans in this place. They straight up cater to their Hispanic customers. Definitely can’t spend my money where I don’t...

Aug 15 around 9pm.

I’ve been a loyal Denny’s customer for over 5 years, but after my most recent visit, I don’t think I’ll ever step foot in one again.

We went in to celebrate a small achievement with my kids and ordered 2 Birthday Pancakes and 2 Jr. ice creams. Pretty simple, right? But things quickly went downhill. The waitress asked me (oddly enough) if the kids were going to eat the ice cream with the pancakes. I brushed it off because honestly, what difference does it make? We’re paying customers — just bring the food.

Then, unbelievably, the manager came out and told me, “It has come to my attention that the kids are not going to eat the ice cream but the adults will.” I asked why on earth that mattered, and she said she would “let it slide this time” but that technically kids’ portions are only for kids. Excuse me? Since when does a restaurant get to police who eats the food we’ve purchased and paid for? It was insulting, ridiculous, and flat-out unnecessary.

We weren’t trying to “game the system.” We simply ordered food off the menu — nothing more, nothing less. For the manager to come out and treat us like we were breaking some sort of rule over who gets a scoop of ice cream was beyond absurd. The whole experience killed what should have been a lighthearted family outing.

I told her not to bother “doing us a favor” and that we were leaving. After years of coming to Denny’s, I’ve never had anyone make me feel so uncomfortable or unwelcome over something so petty.

Denny’s — if your policy is to interrogate families over who eats what, you’ve officially lost me as a customer. This experience was embarrassing, disappointing, and showed a complete lack of common sense and...