Monica Jewelers — Local services in Katy

BEWARE this company engages in second party logistics. Meaning that they attempt to sell items that they do not have, and then order them AFTER you put in the order. The website is misleading and appears to indicate item in stock. I put in an order for a simple Casio watch and heard nothing for four or five days. Then I called them and they stated that the watch was on back order and it was definitely available, but I could wait for it., Which I agreed. Then suddenly, my order was canceled via email citing "at my request- I made no such request!

I then called back again, and they told me that the order was canceled because the watch indeed was not available (after I asked this several times and was reassured). This was after taking my money in my personal information. I had asked several times because I knew the watch was recently discontinued and was assured that they could get one. The real issue here was how the sales person treated me on the phone after I called back. he was rude and argumentative.

I cited the problem with taking peoples money and taking their personal information, and I asked him if I thought this was wrong, and without hesitation, he clearly stated three times that HE DID NOT THINK IT WAS WRONG to take peoples money and personal information for items that they did not have, and could not get, because I was "getting a refund" (in 4-5 days!). This shocked me. After I decided that I would be filing a complaint, they sent me an disgenuine email apologizing and offering to provide me a "discount" on another item but laughably, there was no code or any details about how to actually use this discount. Just a sentence in the email. When I sent a second email, of course there was no additional information meaning this email was completely disingenuine only sent to avert a formal complaint.

I don't know how in 2025 you would not have live inventory tracking and engage in these type of business practices, taking peoples money and personal information for items that you do not have...

I don’t recommend this place at all they have wonderful collection I admit it but the problem is how they deal with the customer after you pay. There is no customer care at all if you buy something and it has any kind of issue it will become your problem. I bought a watch after one month of purchase it, I find out there were an issue with it , I went back to have them fix it for me. I handed it over they guy and he told me it will take 2 months .4 months later I called them to find out the watch was ready. I said no problem but when I came to pick it up they told me I have to bye the shipping cost lol it was $37 I was like are you serious I have to bye the shipping cost. Then I ask the guy what if the watch still have problem he said”you have to pay again” lol. And they hand it to me without bag I was like really disappointed.And my watch still have the same problem i prefer to throw it in trash Rather than pay those cheap people any single dollar again. Long story short 1- there is no customer care 2- you pay you lose 3- No loyalty Good luck if you buy anything...

We stopped in to have a couple of links removed from our watches and new batteries service provider was very thoughtful and a good listener and patient and they had us in and out in less than 25 minutes we went to the Forest Cafe had a drink and some lunch when we got back it was all set and ready to go very friendly polite professional people and they do sell rolexes and both of us so they are more established facility if this is a place you'd like to find jewelry or find watch pieces they're very professional and knowledgeable strongly recommend and a special appreciation to Akbar he was very polite professional and courteous and quite knowledgeable if you need a good jeweler he's your man he will take time with you to show you what you need to see and give you many choices any delivers it with class and elegance choose Monica's jeweler and choose Akbar he's your man that will dress your hand with fine Jewelry and...