Jimmy John's — Restaurant in Kerrville

I had hoped the store could follow simple instruction. I had placed an online order for several times and I even called to verify if they had my order correct with no mayo in the sandwiches! But they still can’t get the orders right and the deliveries are always late. I’ve been patient and forgiving. Today I placed another online order for Management meeting lunch for our company. Same instructions no mayo in the sandwiches but there’s still mayo, they forgot 1 order and delivery was late again. My boss asked me to return his lunch and talked to the Manager about it. At first, I thought he was being nice for saying that they will replace the order but when I shared our not so good experience in terms of their deliveries. He was being sarcastic and I was just told to pick it up next time. Which I find it very rude and not a very good suggestion. What’s the use of the delivery options when you can’t do it? Maybe just remove it?

I mostly do the safety luncheons for our employees and management meetings which I think it's a good business for you when we do the caterings with Jimmy John's but I probably have skip with you guys if your people dont know how to appreciate good customers. I wish you luck and...

So to start out you need to know, I’m pregnant right now so I have been feeling absolutely nauseous just at the smell of certain foods and anyone who’s been pregnant knows the cravings are no joke. Today I couldn’t seem to stomach anything except for a sandwich, as soon as I thought of Jimmy John’s that’s all I wanted. I don’t make the rules haha. Well, I wasn’t feeling up to going anywhere and money is kinda tight right now…so I shouldn’t have even thought it was an option to spend 20$ on a sandwich be delivered to me. But…impulsively I had it delivered. I just felt really bad because I couldn’t tip more than I did, and I felt really bad. So I called and explained the situation just because the guilt for not tipping more because I literally could not and I know everyone could use a good tip right now in this economy…I had to apologize in advance. Well when the food arrived, the sweet girl (I can’t remember her name😭) told me they didn’t charge me for the food. Which brought me to tears…It was the nicest thing that’s ever happened to me. And specially to the manager I spoke with….I can’t remember your name either…but thank you. Genuinely. You are truly a good person....

We stopped here with our high school One Act Play cast and crew of about 25 people, including adults, for lunch before the show. The food was great but getting yelled at by the manager was not. He was yelling that we were too loud (despite the 80s rock blasting over the speaker). He complained that we “sold out all their bread”. He said it was “company policy” to call a day or two in advance for groups this size. We actually packed up our food and left to go finish lunch at the hotel rather than stay and endure the attitude. It’s probably a great place if there are only one or two of you but if there are more you’d plan your visit a couple...